Beverage and Hospitality Manager
4 weeks ago
Grosvenor Casino, a leading operator in the UK, is seeking a Beverage & Hospitality Lead to join our team. As a key member of our management team, you will be responsible for leading the Food and Beverage Team, assisting in the training and induction of new team members, and supporting the development of existing team members.
Responsibilities:- Lead the Food and Beverage Team to deliver exceptional customer service and achieve business objectives.
- Assist in the training and induction of new team members, and support the development of existing team members through training and coaching.
- Support the Food and Beverage Manager by reviewing performance within the Food and Beverage Team, monitoring through regular reviews and appraisals, and escalating any concerns to the Management Team.
- Actively support the Management Team to promote new business and suggest new initiatives to achieve objectives.
- Review your own performance at reviews and annual appraisal, and be responsible for your development needs by using this job description to highlight areas where you may feel further training or support is required.
- Be multi-skilled in other departments to meet customer demands by ensuring that all departments are operating at maximum efficiency.
- Be customer-obsessed, ensuring all customers have an exceptional level of service, a value-for-money experience, and want to return to the Casino.
- Be conversant with current promotions and products available (gaming and non-gaming) to ensure the best customer experience.
- Proactively offer and provide a friendly, accurate, efficient, and prompt service of food and beverages, responding positively to all customer requests in accordance with the Company's Food and Beverage Service Cycles.
- Be aware of daily, weekly, and monthly targets and ensure that the Food and Beverage Team works to achieve these.
- Uphold the company's commitment to the protection of young and vulnerable people, in accordance with the company's responsible gambling policy and procedures.
- Have the required level of Product Knowledge of our Food & Beverage Offers.
- Have the required level of knowledge of all equipment within the Food and Beverage Department, reporting any faults to the Management Team.
- Ensure that the replenishment of all stock is complete, so that the customer always has access to all available products.
- Support the Food and Beverage Manager to ensure compliance with all relevant legislation, escalating any concerns to the Management Team.
- Ensure that the Department has accurately accounted for stocks, spillages, and wastages, managing work quality and controls, escalating any concerns to the Management Team.
- Comply with all regulatory provisions in respect of sanitation and food safety, ensuring that cleaning schedules are adhered to and that the agreed standard of housekeeping and presentation are maintained.
Qualifications:
- Passion to deliver exceptional Customer Service
- Working knowledge of food and beverages within a similar environment
- Leisure/Food and Beverage industry knowledge including legislation, best practices, current trends, etc.
- NVQ level 2 qualification in Hospitality
- Experience of leading a team
- Knowledge of Company training (Service That Sells, Perfect Serve, etc.)
-
Beverage and Hospitality Operations Manager
4 weeks ago
Bournemouth, Bournemouth, United Kingdom Grosvenor Casinos Limited Full timeJob OverviewWe are seeking a highly motivated and experienced Beverage and Hospitality Lead to join our team at Grosvenor Casino, Reading South. As a key member of our management team, you will be responsible for leading the Food and Beverage Team and ensuring the smooth operation of our hospitality services.Key ResponsibilitiesLead the Food and Beverage...
-
Senior Hospitality Operations Manager
3 weeks ago
Bournemouth, Bournemouth, United Kingdom Aimbridge Hospitality Full timeWho We AreAimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,500 hotels and resorts across the world. We are a dynamic and forward-thinking company that is committed to delivering exceptional guest experiences.What We OfferAs a member of our team, you will have access to a range of benefits, including:Hotel...
-
Hospitality and Beverage Operations Manager
3 weeks ago
Bournemouth, Bournemouth, United Kingdom Rank Group Full timeJob DescriptionGrosvenor Casino, a leading operator in the UK, is seeking a skilled Hospitality and Beverage Operations Manager to join their team. The ideal candidate will have a passion for delivering exceptional customer service and a working knowledge of food and beverages within a similar environment.ResponsibilitiesLead the Food and Beverage Team to...
-
Hospitality and Beverage Operations Manager
3 weeks ago
Bournemouth, Bournemouth, United Kingdom Grosvenor Casinos Limited Full timeJob OverviewGrosvenor Casinos Limited is seeking a skilled Hospitality and Beverage Operations Manager to lead the Food and Beverage Team at our Reading South location.Key ResponsibilitiesLead the Food and Beverage Team to deliver exceptional customer service and achieve business objectives.Ensure effective resource allocation and budget management within...
-
Hospitality and Beverage Operations Manager
3 weeks ago
Bournemouth, Bournemouth, United Kingdom Redefined Ltd Full timeJob SummaryWe are seeking a highly motivated and experienced Hospitality and Beverage Operations Manager to join our team at Redefined Ltd. As a key member of our management team, you will be responsible for leading the Food and Beverage Team and ensuring that all departments are adequately resourced within required budgets.Key ResponsibilitiesLead the Food...
-
Beverage Operations Manager
4 weeks ago
Bournemouth, Bournemouth, United Kingdom Grosvenor Casinos Limited Full timeJob OverviewWe are seeking a highly motivated and experienced Beverage & Hospitality Lead to join our team at Grosvenor Casino, Reading South. As a key member of our management team, you will be responsible for leading the Food and Beverage Team and ensuring that all departments are adequately resourced within required budgets.Key ResponsibilitiesLead the...
-
Beverage Operations Manager
4 weeks ago
Bournemouth, Bournemouth, United Kingdom Grosvenor Casinos Limited Full timeJob OverviewWe are seeking a highly motivated and experienced Beverage & Hospitality Lead to join our team at Grosvenor Casino, Reading South. As a key member of our management team, you will be responsible for leading the Food and Beverage Team and ensuring that all departments are adequately resourced within required budgets.Key ResponsibilitiesLead the...
-
Beverage Operations Manager
4 weeks ago
Bournemouth, Bournemouth, United Kingdom Grosvenor Casinos Limited Full timeJob OverviewWe are seeking a highly motivated and experienced Beverage & Hospitality Lead to join our team at Grosvenor Casino, Reading South. As a key member of our management team, you will be responsible for leading the Food and Beverage Team and ensuring that all departments are adequately resourced within required budgets.Key ResponsibilitiesLead the...
-
Hospitality Operations Manager
4 weeks ago
Bournemouth, Bournemouth, United Kingdom Redefined Ltd Full timeJob Title: Beverage & Hospitality LeadWe are seeking a highly motivated and experienced Beverage & Hospitality Lead to join our team at Redefined Ltd.Key Responsibilities:Lead the Food and Beverage Team to deliver exceptional customer service and achieve business objectives.Ensure that all departments are adequately resourced within required budgets and that...
-
Hospitality Operations Manager
4 weeks ago
Bournemouth, Bournemouth, United Kingdom Redefined Ltd Full timeJob Title: Beverage & Hospitality LeadWe are seeking a highly motivated and experienced Beverage & Hospitality Lead to join our team at Redefined Ltd.Key Responsibilities:Lead the Food and Beverage Team to deliver exceptional customer service and achieve business objectives.Ensure that all departments are adequately resourced within required budgets and that...
-
Hospitality Operations Manager
4 weeks ago
Bournemouth, Bournemouth, United Kingdom Redefined Ltd Full timeJob Title: Beverage & Hospitality LeadWe are seeking a highly motivated and experienced Beverage & Hospitality Lead to join our team at Redefined Ltd.Key Responsibilities:Lead the Food and Beverage Team to deliver exceptional customer service and achieve business objectives.Ensure effective resource allocation and budget management within the...
-
Senior Operations Manager
3 weeks ago
Bournemouth, Bournemouth, United Kingdom Aimbridge Hospitality Full timeAbout the RoleAimbridge Hospitality EMEA is seeking a highly skilled Operations Manager to drive first-class strategic operations at our modern and stylish Holiday Inn Hotel, Bournemouth. As a key member of the hotel team, you will be responsible for ensuring brand standards are exceeded and customer satisfaction is at the forefront of everything you do.Key...
-
Senior Food and Beverage Manager
3 weeks ago
Bournemouth, Bournemouth, United Kingdom Grosvenor Casinos Full timeJob DescriptionKey ResponsibilitiesLead a team of food and beverage professionals to deliver exceptional customer experiences.Develop and implement strategies to improve food and beverage quality, efficiency, and profitability.Collaborate with other departments to ensure seamless service delivery and high customer satisfaction.Monitor and control food and...
-
Food and Beverage Operations Manager
3 weeks ago
Bournemouth, Bournemouth, United Kingdom Mandeville Full timeAbout the RoleWe are seeking a highly motivated and experienced Food and Beverage Supervisor to join our team at Mandeville. As a key member of our hospitality services team, you will be responsible for delivering exceptional customer experiences and leading our crew to achieve high levels of service quality.Key ResponsibilitiesOversee and deliver an...
-
Food and Beverage Operations Manager
3 weeks ago
Bournemouth, Bournemouth, United Kingdom Mandeville Recruitment Group Full timeAbout the RoleWe are seeking a highly motivated and experienced Food and Beverage Supervisor to join our team at Mandeville Recruitment Group. As a key member of our hospitality services team, you will be responsible for overseeing the delivery of exceptional customer experiences across all areas of our business.Key Responsibilities* Lead by example and...
-
Operations Manager
4 weeks ago
Bournemouth, Bournemouth, United Kingdom Aimbridge Hospitality Full timeAbout UsAimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,500 hotels and resorts across the world. We are a dynamic and forward-thinking company that is committed to delivering exceptional guest experiences and driving business success.Job SummaryWe are seeking a highly motivated and experienced Operations...
-
Operations Manager
4 weeks ago
Bournemouth, Bournemouth, United Kingdom Aimbridge Hospitality Full timeAbout UsAimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,500 hotels and resorts across the world. We are a dynamic and forward-thinking company that is committed to delivering exceptional guest experiences and driving business success.Job SummaryWe are seeking a highly motivated and experienced Operations...
-
Operations Director
3 weeks ago
Bournemouth, Bournemouth, United Kingdom Aimbridge Hospitality Full time**About the Role**Aimbridge Hospitality EMEA is seeking a skilled Operations Manager to drive first-class strategic operations at our Holiday Inn Hotel in Bournemouth. As a key member of our team, you will be responsible for ensuring brand standards are exceeded and customer satisfaction is at the forefront of everything you do.**Key Responsibilities**Lead...
-
Food and Beverage Team Leader
2 weeks ago
Bournemouth, Bournemouth, United Kingdom Mandeville Full timeFood and Beverage Supervisor OpportunityMandeville is seeking a skilled Food and Beverage Supervisor to lead our teams in providing exceptional service across all areas. As a key member of our hospitality team, you will be responsible for managing daily operations, supervising staff, and ensuring a high level of customer satisfaction.Key...
-
Hospitality Ambassador
2 weeks ago
Bournemouth, Bournemouth, United Kingdom The Nici Full timeJoin Our Restaurant TeamWe are seeking a skilled and enthusiastic Waiter/Waitress to join our restaurant team at The Nici. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our guests have an unforgettable dining experience.The ideal candidate will have previous experience working in a quality...
