Customer Service Representative

3 days ago

Enfield Town, Greater London, United Kingdom Bennett & Game Recruitment Full time
Customer Service Advisor

Bennett & Game Recruitment is seeking a highly skilled Customer Service Advisor to join our team. As a key member of our call centre team, you will be the first point of contact for our clients, providing exceptional service and support to ensure their needs are met.

Key Responsibilities:

  • Accurately record and log interactions with our customers, ensuring all information is correct, detailed, and comprehensible.
  • Maintain confidentiality and handle sensitive information with discretion.
  • Collaborate with management to maintain best practices for efficient communication with our customers.
  • Respond promptly to customer enquiries and resolve issues in a timely manner.
  • Process job orders and organize workflow to meet customer timeframes.
  • Communicate and coordinate with internal departments to ensure seamless service delivery.
  • Provide feedback on the efficiency of our customer service process.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficiency in data entry and management systems.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

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