Customer Service Representative
6 days ago
About the Role
We are seeking a highly skilled and experienced professional to join our team as a Customer Service Representative at CRA GROUP LIMITED. As a key member of our Customer Support Team, you will be responsible for resolving customer complaints and providing exceptional service to our clients.
Key Responsibilities
- Complaints Handling
- Investigate and resolve customer complaints in a timely and professional manner.
- Provide solutions that meet customer needs and expectations.
- Customer Service
- Provide exceptional customer service to our clients, responding to their inquiries and concerns in a prompt and courteous manner.
- Build strong relationships with customers to ensure their satisfaction and loyalty.
- Technical Competence
- Have a strong understanding of property management principles and practices.
- Be able to explain technical terms to members of the public.
- Communication and Interpersonal Skills
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and external stakeholders.
- Ability to work at pace, to analyze and understand information, and manage own caseload.
Requirements
- Education and Qualifications
- HNC/HND in Building Studies or equivalent.
- Experience and Skills
- Proven experience in customer service, complaints handling, or a related field.
- Strong technical competence in property management, including design, estimating, planning, valuation, and project management.
- Excellent knowledge of building regulations.
- Ability to work on own initiative to investigate complaints and provide solutions.
- Knowledge and experience of customer service in housing.
- Excellent communication and interpersonal skills.
- Able to identify trends, lessons learned from complaints, and service improvements.
- Have empathy and the ability to respond to customers with sensitivity.
- A proven track record of managing programs to time and budget.
Working Arrangements
- Required to work on site at Edmonton hub 2 days per week.
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