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Customer Service Representative

2 months ago


Nottingham, Nottingham, United Kingdom Homes for Students Full time
{"title": "Customer Service Advisor", "description": "Make a Difference in Student Accommodation

We are seeking a skilled Customer Service Advisor to join our team at Homes for Students. As a key member of our operations team, you will play a vital role in providing exceptional customer service to our students and visitors.

Key Responsibilities:
  • Provide a warm and friendly meet and greet service to students and visitors
  • Offer reception support and help desk assistance
  • Contribute to various back-office functions, providing administrative support to the operations team and Property Manager
  • Support open days, intake days, and departures
  • Assist students, visitors, and external contacts on a day-to-day basis
Requirements:
  • Exceptional customer service skills, always displaying a helpful and patient attitude
  • Experience using Microsoft Office software
  • Quick and efficient learning ability
  • Proficient in presenting information accurately, professionally, and appropriately
  • Experience prioritising workload to meet competing deadlines without close supervision
  • Team player with a flexible approach
What We Offer:
  • Generous holiday package of 25 days, plus bank holidays
  • Access to a range of exclusive retail discounts
  • Take your special day off
  • Stay active and eco-friendly with our cycle-to-work scheme
  • Make a difference in the community with 2 charity days per annum

We are proud members of Inclusive Employers and value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities.

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