Senior Infrastructure Support Engineer

3 weeks ago


Salisbury, United Kingdom Sopra Steria Full time
Position Overview:
Are you currently in a 3rd line support role and seeking new challenges? This opportunity offers a refreshing change for those looking to advance their careers.

About the Role:
In this position, you will be part of a highly secure environment recognized as one of the largest IT hubs in the UK. Each day brings unique challenges that are both stimulating and rewarding. You will be responsible for providing 3rd line support to a diverse user base utilizing Windows 7 / 10 and SCCM. If you have a background in 2nd line support and possess SCCM experience, this role is designed for you.

Eligibility Requirements:
Candidates must be eligible for SC and DV Clearance.

Work Arrangement:
This is a hybrid role requiring on-site presence for 3 days a week in designated locations, with an initial requirement of 5 days on-site for the first few weeks.

Career Development:
We offer substantial opportunities for career growth and professional development.

Key Responsibilities:
  • Distributing software components across the enterprise using Microsoft Endpoint Configuration Manager (MECM).
  • Managing endpoint devices and overseeing support queues, including incident and workload management.
  • Providing support for the Virtual Desktop Infrastructure (VDI).
  • Progressing incidents and addressing problems effectively.
  • Troubleshooting application issues.
  • Assisting with the support of the corporate environment.
  • Recommending enhancements and innovations that lead to efficiency improvements.
  • Working within established business and security frameworks (ITIL, JSP, IMM).

Qualifications:
  • Basic understanding of SCCM Administration, including software distribution, OS deployment, and monthly patches.
  • Experience with Windows 7 / 10.
  • Familiarity with Group Policy and AGPM.
  • Knowledge of VMWare products and virtualization technologies (Horizon View, VSphere).
  • Understanding of Root Cause Analysis (RCA) in complex environments.
  • Adept at troubleshooting applications effectively.
  • Awareness of ITIL principles.
  • Preferred Skills:
  • Knowledge of application whitelisting (preferably Applocker).
  • Understanding of Application Virtualization (APP-V).
  • Experience with endpoint device control.
  • ITIL Foundation certification.
  • Familiarity with software testing using Sysinternals Tools, including Procmon.

If you find this role intriguing and believe your skills align with our needs, we encourage you to submit your application.

Employment Type: Permanent
Security Clearance Level: Eligible for SC and DV Clearance
Salary: Up to £40K
Benefits: 25 days of annual leave with the option to purchase additional days, health cash plan, life assurance, pension, and a generous flexible benefits fund.

Sopra Steria's Aerospace, Defence and Security division is dedicated to designing, developing, and deploying digital solutions for Central Government clients. Our work significantly contributes to national security, and we operate in a unique and privileged environment. We prioritize professional development and foster a culture of knowledge sharing and mentorship among colleagues. We are committed to diversity and inclusion, welcoming applications from individuals of various backgrounds and identities.

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