Senior Infrastructure Support Engineer
4 weeks ago
Join a dynamic team where your expertise will elevate your career in a stimulating environment. This role involves providing advanced support to a diverse user base utilizing Windows 7 / 10 and SCCM. If you have a background in 2nd line support and are ready to advance, this opportunity is tailored for you.
Key Responsibilities:
- Manage software distribution across the organization using Microsoft Endpoint Configuration Manager (MECM).
- Oversee endpoint device management and handle support queues, ensuring effective incident and workload management.
- Support the Virtual Desktop Infrastructure (VDI) environment.
- Resolve incidents and address problems efficiently.
- Troubleshoot application issues effectively.
- Assist in maintaining the corporate environment by creating, reviewing, and refining processes and procedures.
- Proactively suggest enhancements and innovations that drive efficiency within the environment.
- Operate within established business and security frameworks (ITIL, JSP, IMM).
Qualifications:
- Fundamental knowledge of SCCM Administration, including software distribution, OS deployment, and patch management.
- Experience with Windows 7 / 10.
- Familiarity with Group Policy and Advanced Group Policy Management (AGPM).
- Basic understanding of VMWare products and virtualization technologies (Horizon View, VSphere).
- Ability to conduct Root Cause Analysis (RCA) in complex environments.
- Strong troubleshooting skills for applications.
- Awareness of ITIL principles.
Preferred Skills:
- Knowledge of application whitelisting (preferably Applocker).
- Understanding of application virtualization (APP-V).
- Experience with endpoint device control.
- ITIL Foundation certification.
- Familiarity with software testing using Sysinternals Tools, including Procmon.
If you possess the required skills and are eager to contribute to a meaningful mission, we encourage you to consider this role.
Employment Type: Permanent
Location: Hybrid model with a commitment to on-site presence for initial training.
Security Clearance: Must be eligible for SC and DV Clearance.
Salary: Competitive compensation package with additional benefits including annual leave, health cash plan, life assurance, pension, and flexible benefits fund.
About Sopra Steria:
Sopra Steria is dedicated to delivering innovative digital solutions to Central Government clients, contributing significantly to national security efforts. We prioritize professional development and foster a supportive culture that values diversity and inclusion. Our commitment to equality ensures that all candidates are considered fairly, regardless of background.
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