Case Management Assistant

6 days ago

Rugby, Warwickshire, United Kingdom caba Full time
Job Description

Job Title: Triage Coordinator

Job Summary:

We are seeking a highly organized and detail-oriented Triage Coordinator to join our team at caba. As a Triage Coordinator, you will be responsible for providing triage and administrative support to our direct support team, managing multiple enquiry channels, referral forms, and invoices for service users accessing support through our service partners.

Key Responsibilities:

  • Service User Support:
    • Act as the first point of contact for enquiries, confirming service user eligibility, contact details, and consents, and preparing their case files for support.
    • Deal with service users who may be vulnerable, living with a physical or mental health condition, in financial hardship, long-term sickness, and crisis situations.
    • Complete and submit partner referral forms within 2 working days using information on our CRM so that service users can access services in a timely, professional, and friendly manner.
    • Answer telephone calls received by the charity, answering queries and redirecting calls in a professional and friendly manner.
  • CRM Database:
    • Create new and accurate electronic service user files and assist the team in maintaining accurate records by inputting data to the caba CRM database.
    • Update CRM records of service user cases, closing them down when service provision has been completed.
    • Email service users updates and key information about the services they are receiving from the charity to keep them informed and able to fully participate.
  • General Administrative Support:
    • Create, update, and maintain support service purchase orders and usage, liaising with the service providers' accounts teams when appropriate.
    • Provide administrative support to our team of Support Officers by managing enquiries and contributing to the smooth running of our internal support services.
    • Provide administrative support to our Case Management Officer by completing referrals to partner services.

Why caba?

We offer a range of benefits, including up to 10% pension contributions, private medical insurance, income protection insurance, and a generous holiday allowance of 25 days per annum, plus bank holidays.

We work in a flexible hybrid model, creating the opportunity to work in your own way from home, but also providing a great opportunity to collaborate with our colleagues at our office.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong organizational and time management skills.
  • Proficiency in using CRM databases and other administrative software.

How to Apply:

To apply for this role, please submit your CV and cover letter, along with our short application form, which shows us that you can make a success of the role.

  • Risk Management Specialist

    6 days ago

    Rugby, Warwickshire, United Kingdom STRIDE RESOURCE MANAGEMENT LTD Full time

    Job Summary:We are seeking an experienced Commercial Insurance Account Handler to join our team at Stride Resource Management Ltd. As a key member of our insurance team, you will be responsible for supporting a designated client portfolio, acting as the first point of contact and assisting with queries.Key Responsibilities:Supporting a designated client...

  • Social Work Assistant

    6 days ago

    Rugby, Warwickshire, United Kingdom Service Care Solutions - Social Work Full time

    Job DescriptionJob Title: Family Engagement WorkerCompany: Service Care Solutions - Social WorkJob Type: Full-timeLocation: RemoteAbout Us:We are a leading provider of social work services, dedicated to making a positive impact on the lives of individuals and families. Our team is passionate about delivering high-quality support and care to those in...

  • Support Services Manager

    6 days ago

    Rugby, Warwickshire, United Kingdom caba Full time

    Job DescriptionJob Title: Triage CoordinatorJob Summary:Caba is seeking a highly organized and detail-oriented Triage Coordinator to join our team. As a Triage Coordinator, you will be responsible for providing triage and administrative support to our direct support team, managing multiple enquiry channels, referral forms, and invoices for service users...

  • Senior Tenancy Management Officer

    3 weeks ago

    Rugby, Warwickshire, United Kingdom CRA GROUP LIMITED Full time

    Contract Type: 12 months with a Local AuthorityPosition Overview: As a Senior Tenancy Management Officer, you will spearhead the Council's legal initiatives regarding tenancy enforcement, focusing on all facets of Housing Management related to General Needs and Independent Living tenancies.Your role will involve providing leadership, support, and direction...

  • Senior Tenancy Management Specialist

    3 weeks ago

    Rugby, Warwickshire, United Kingdom CRA GROUP LIMITED Full time

    Contract Type: 12 months with CRA GROUP LIMITEDPosition Overview:As a Senior Tenancy Management Specialist, you will take the initiative on behalf of the organization in legal matters concerning tenancy enforcement across all facets of Housing Management, particularly focusing on General Needs and Independent Living tenancies.Your role will involve...

  • Assistant Culinary Manager

    3 weeks ago

    Rugby, Warwickshire, United Kingdom Chartwells - Independent Full time

    Comprehensive Benefits:We recognize your dedication and hard work, which is why we provide an extensive benefits package that includes but is not limited to:- Contributory pension scheme- Opportunities for career advancement through our Career Pathways and MyLearning programs- Quick access for you and your immediate family to a Digital GP, along with...

  • Family Support Specialist

    3 weeks ago

    Rugby, Warwickshire, United Kingdom Service Care Solutions Full time £25,725

    Service Care Solutions is a leading organization dedicated to supporting individuals and families affected by the criminal justice system. We are currently looking for a committed and empathetic Family Support Specialist to join our team.In this vital position, you will play a key role in providing support to incarcerated individuals and their families,...

  • Assistant Landfill Manager

    3 weeks ago

    Rugby, Warwickshire, United Kingdom Talent Hire Lutterworth Full time

    We are recruiting for an Assistant Landfill Manager. You will be reporting directly to the Landfill Manager, the successful candidate will make sure that the daily operation of the quarry is being run to the highest standards of safety and have a "hands on" role to ensure the timeliest and cost-effective production of all materials produced on site click...

  • Assistant Kitchen Manager

    5 days ago

    Rugby, Warwickshire, United Kingdom Compass Group UK Full time

    About the RoleWe are seeking a dedicated and experienced Assistant Kitchen Manager to join our team at Compass Group UK. As a key member of our kitchen operations, you will play a vital role in ensuring the smooth running of our food service operations.Key ResponsibilitiesAssist the Kitchen Manager in maintaining a high standard of quality work, including...

  • Assistant Plant Manager

    4 days ago

    Rugby, Warwickshire, United Kingdom Embark Full time

    About the Role:Embark, a leading provider of plant hire services, is seeking an experienced Assistant Plant Manager to join our outstanding team. This is a full-time, permanent position that requires a high standard of service to clients and contractors.Key Responsibilities:Provide exceptional customer service through great telephone manner and building...

  • Assistant Plant Manager

    5 days ago

    Rugby, Warwickshire, United Kingdom Embark Full time

    About the Role:Embark, a leading provider of plant hire services, is seeking an experienced Assistant Plant Manager to join our outstanding team. This is a full-time, permanent position that requires a high standard of service to clients and contractors.Key Responsibilities:Provide exceptional customer service through great telephone manner and building...

  • Cleaning Professional

    5 hours ago

    Rugby, Warwickshire, United Kingdom TC Facilities Management Full time

    About The RoleTC Facilities Management is seeking a reliable and trustworthy individual to fill the position of a cleaner.Location:Hours: 7.5 hours over 5 days (1.5 hours per day)Salary: £12 per hourKey Responsibilities:Perform general light cleaning duties of the facilityWork independently as a keyholder, requiring a high level of trustworthiness and...

  • Cleaning Professional

    3 hours ago

    Rugby, Warwickshire, United Kingdom TC Facilities Management Full time

    About The RoleTC Facilities Management is seeking a reliable and trustworthy individual to fill the position of a cleaner.Location:Hours: 7.5 hours over 5 days (1.5 hours per day)Salary: £12 per hourKey Responsibilities:Perform general light cleaning duties of the facilityWork independently as a keyholder, requiring a high level of trustworthiness and...

  • Commercial Insurance Account Handler

    2 days ago

    Rugby, Warwickshire, United Kingdom STRIDE RESOURCE MANAGEMENT LTD Full time

    Job Summary:We are seeking an experienced Insurance Account Handler to join our team at Stride Resource Management Ltd. As a key member of our team, you will be responsible for supporting a designated client portfolio, acting as the first point of contact and assisting with queries.Key Responsibilities:Supporting a designated client portfolio, acting as...

  • Commercial Insurance Account Handler

    2 days ago

    Rugby, Warwickshire, United Kingdom STRIDE RESOURCE MANAGEMENT LTD Full time

    Job Summary:We are seeking an experienced Insurance Account Handler to join our team at Stride Resource Management Ltd. As a key member of our team, you will be responsible for supporting a designated client portfolio, acting as the first point of contact and assisting with queries.Key Responsibilities:Supporting a designated client portfolio, acting as...

  • Commercial Insurance Account Handler

    4 hours ago

    Rugby, Warwickshire, United Kingdom Stride Resource Management Ltd Full time

    Job Summary:We are seeking an experienced Insurance Account Handler to join our team at Stride Resource Management Ltd. As a key member of our team, you will be responsible for supporting a designated client portfolio, acting as the first point of contact and assisting with queries.Key Responsibilities:Supporting a designated client portfolio, acting as...

  • Commercial Insurance Account Handler

    1 hour ago

    Rugby, Warwickshire, United Kingdom Stride Resource Management Ltd Full time

    Job Summary:We are seeking an experienced Insurance Account Handler to join our team at Stride Resource Management Ltd. As a key member of our team, you will be responsible for supporting a designated client portfolio, acting as the first point of contact and assisting with queries.Key Responsibilities:Supporting a designated client portfolio, acting as...

  • Assistant Landfill Manager

    4 weeks ago

    Rugby, Warwickshire, United Kingdom CV Technical Full time

    Assitant Landfill Manager Rugby 38, ,000 We are looking for an Assistant Landfill Manager to join one of best and progressive cleintsReporting directly to the Landfill Manager, the successful candidate will make sure that the daily operation of the quarry is being run to the highest standards of safety and have a "hands on" role to ensure the timeliest and...

  • Assistant Landfill Operations Manager

    23 hours ago

    Rugby, Warwickshire, United Kingdom Zoom Recruitment Services Ltd Full time

    Job Summary: We are seeking a highly skilled and experienced Assistant Landfill Operations Manager to join our team at Zoom Recruitment Services Ltd. This is a challenging and rewarding role that requires a strong background in landfill operations, management, and leadership. Key Responsibilities: Operational Management: Oversee the daily operations of the...

  • Assistant Landfill Operations Manager

    20 hours ago

    Rugby, Warwickshire, United Kingdom Zoom Recruitment Services Ltd Full time

    Job Summary: We are seeking a highly skilled and experienced Assistant Landfill Operations Manager to join our team at Zoom Recruitment Services Ltd. This is a challenging and rewarding role that requires a strong background in landfill operations, management, and leadership. Key Responsibilities: Operational Management: Oversee the daily operations of the...