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Membership Services Officer

2 months ago

London, Greater London, United Kingdom 67 Pall Mall Full time

About 67 Pall Mall

We are seeking a Membership Coordinator to join our team at 67 Pall Mall on a short-term contract.

This role presents an excellent opportunity for a dedicated professional eager to advance their career within a vibrant team.

The establishment is a beautifully crafted venue, featuring bespoke tableware and one of the most extensive wine selections in the country.

Role Overview

We are in search of an individual who is enthusiastic about joining a private members' club and enjoys engaging with people through various communication channels, including phone, email, and face-to-face interactions. With the assistance of the Membership Assistant and Head of Department, you will manage all membership-related activities, ranging from administrative tasks to personalized tours.

Key Responsibilities

  • Assist in membership retention efforts during renewal periods, managing the membership inbox for member feedback and inquiries.
  • Conduct both outbound and inbound communications with members throughout the renewal phase.
  • Familiarize yourself with systems (such as Jonas, Seven Rooms, and the website) to maintain organized member lists.
  • Support the Membership Assistant with updates for new and existing members during peak times.
  • Segment membership groups and engage with current members using mail merges.
  • Provide real-time updates during renewals utilizing Airtable and demonstrate proficiency in Microsoft Excel.
  • Promote the club's values and occasionally guide prospective members on tours of the facility.
  • Be prepared to undertake additional tasks as necessary in alignment with business requirements.

Essential Characteristics

  • Possess strong interpersonal skills to foster trust among colleagues at all levels.
  • Exhibit a collaborative spirit and enjoy working alongside team members.
  • Embrace individual differences as opportunities for innovation and new ideas.
  • Take ownership of challenges and develop effective solutions.
  • Welcome constructive feedback regarding personal performance.
  • Demonstrate agility and adaptability in a dynamic work environment.

Preferred Qualifications

  • 2-3 years of experience in administrative roles or within a membership organization.
  • Background in customer support is advantageous.
  • Experience with membership-related tasks is preferred.
  • Exceptional written and verbal communication skills in English; proficiency in additional languages is a plus.
  • Strong organizational skills, attention to detail, and a sense of urgency.
  • Ability to manage and prioritize multiple tasks effectively.
  • Results-driven, capable of working independently and demonstrating initiative.
  • Skilled in balancing various responsibilities to meet deadlines.
  • Passionate about the mission of 67 Pall Mall and the collaborative spirit among its members.

Benefits

We offer a range of benefits for our Membership Coordinator:

  • Complimentary meals during shifts.
  • Generous holiday allowance.
  • Opportunities for professional development, including WSET training.
  • Uniform provision.
  • Pension scheme.
  • Dedicated training from our management team.
  • Social events throughout the year.
  • Attractive staff discounts at the club.
  • Discounts on personal purchases.
  • Cycle to Work Scheme.

67 Pall Mall is committed to promoting equal opportunities for all employees.