Property Management Specialist

3 weeks ago

Oxford, Oxfordshire, United Kingdom Savills Full time

Position Summary

The role involves supporting the management of approximately 200 residential units, which includes a diverse range of tenancy types. These properties are part of extensive portfolios owned by both institutional and private clients, managed internally by Savills. Responsibilities also encompass block management tasks within the respective buildings, ensuring exemplary customer service for both clients and tenants, while maintaining health and safety standards to mitigate risks.

Core Responsibilities


• Engaging with tenants regarding maintenance concerns and coordinating prompt repairs through the internal property management system.

• Strategically planning for repairs and annual maintenance tasks.

• Assisting in the marketing, viewings, and leasing of properties.

• Managing tenant referencing, Right to Rent verifications, and related documentation.

• Instructing Savills and external letting agents, evaluating and negotiating offers to align with client expectations.

• Facilitating and documenting rent reviews.

• Providing necessary information for the accurate updating and recording of tenancy data.

• Ensuring timely rent payments and collaborating with the Credit Control team for arrears collection.

• Coordinating with tenants regarding internal and external property redecoration.

• Preparing specifications, obtaining quotes, and directing contractors for minor works between tenancies, while liaising with Savills' building consultancy for larger projects.

• Welcoming new tenants at the start of their tenancy.

• Collaborating with the Estate Management team.

• Organizing check-outs, inventories, and deposit returns.

• Compiling client reports.

• Communicating with clients, including participation in meetings.

• Periodically negotiating terms to conclude tenancies or facilitate tenant relocations to meet client objectives.

• Serving notices and attending court proceedings as necessary.

• Approving payments for supplier invoices.

• Conducting property checks prior to new lettings, including safety checks for smoke alarms and carbon monoxide detectors.

• Collaborating with teams to stay updated on new property legislation.

Essential Skills

Technical Qualifications:

• ARLA or MRICS accreditation.

Skills and Competencies:

• Exceptional relationship-building abilities.

• Goal-oriented with a commitment to achieving challenging objectives consistently.

• Focused on continuous improvement, delivering both efficiency and effectiveness.

• Self-motivated individual who embraces challenges and strives for excellence.

• Strong team player, capable of building trust and credibility quickly.

• Diplomatic yet assertive, with the ability to influence others.

• Confident demeanor with a positive outlook.

• Decisive, providing assurance in decision-making.

• Ethical with a strong sense of integrity.

• Naturally curious, eager to innovate and explore new possibilities.

Team Dynamics

The team consists of a Director, a Property Manager, and an Administrator, all working collaboratively within a larger rural team.

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