Inflight Catering Team Manager

3 weeks ago

London, Greater London, United Kingdom dnata Catering UK Full time

About dnata Catering UK

dnata Catering UK stands as a premier provider of inflight services, catering to a multitude of airline clients. We pride ourselves on delivering a diverse array of Inflight Catering, Onboard Retail, and Logistics solutions across major and regional airports throughout the UK. Our commitment to innovation and excellence has garnered the trust of over 80 prominent operators in the industry.

Role Overview

The Premium Kitchen Shift Manager plays a crucial role in ensuring the seamless operation of the production plating floor. Responsibilities encompass supervising daily production tasks, addressing and resolving challenges that may arise, and maintaining a safe and hygienic workspace.

Key Responsibilities

  • Ensure production processes comply with company standards and regulatory requirements.
  • Complete all necessary documentation for compliance with regulations accurately.
  • Communicate clear expectations to team members and assess their performance.
  • Facilitate training for staff, monitor their progress, and provide ongoing support to help them meet their objectives.
  • Lead and manage a team of production personnel and supervisors, fostering a collaborative and productive work environment.
  • Indirectly oversee a large group of staff.
  • Ensure that personal and team conduct aligns with business needs.
  • Implement emergency response protocols as necessary.
  • Regularly inspect machinery and workflow checkpoints to guarantee safe and efficient operations.
  • Ensure adherence to Food Safety and Personal Hygiene Procedures at all times.
  • Uphold the highest standards of quality and food safety within your shift.
  • Identify and address areas of concern, proposing solutions to enhance productivity and efficiency.
  • Maintain compliance with all company guidelines, including HACCP, Food Safety regulations, and PPE protocols.
  • Compile production reports and provide updates to senior management.
  • Manage the repair or replacement of malfunctioning production equipment.
  • Ensure efficient and correct use of all resources and assets.
  • Meet production schedules consistently.
  • Execute assigned tasks to ensure timely delivery of finished plating dishes.
  • Identify and manage non-conformances effectively.
  • Promote an "audit-ready" culture by exemplifying best practices.
  • Communicate promptly and effectively with managers from other departments regarding any issues that may affect operations.

The responsibilities listed above are not exhaustive; flexibility is essential as additional duties may arise to ensure operational efficiency.

Required Knowledge, Skills, and Experience

  • 3-5 years of management experience in high-volume food service or food manufacturing.
  • Understanding of allergen management.
  • Knowledge of food safety legislation.
  • Exceptional organizational skills with the ability to prioritize tasks effectively.
  • Previous experience in Flight Catering is advantageous.
  • Familiarity with HACCP, Food Legislation, and Food Hygiene.
  • Proficient in Microsoft Excel, Word, PowerPoint, and other relevant applications.
  • Strong attention to detail and excellent organizational skills.
  • Demonstrate integrity, confidentiality, and professionalism at all times.
  • Ability to work independently to resolve issues efficiently.
  • Skilled in building relationships and managing diverse teams.
  • Ability to perform under pressure and meet tight deadlines.
  • Proactive and adaptable attitude.
  • Excellent written and verbal communication skills, with experience in leadership roles.
  • Able to manage multiple responsibilities in a fast-paced environment.
  • Intermediate certification in applied HACCP principles.
  • Approach challenges positively, viewing them as opportunities for growth.
  • Capable of planning and organizing team activities to balance proactive and reactive tasks.

Work Hours

  • 40 hours per week with varying shifts.
  • Shifts may include Morning, Middle, Late, or Night as required.

Benefits Offered

  • Become part of a global family.
  • Complimentary meals during shifts.
  • Access to free beverages while on duty.
  • Financial support for dental and optical care through our health plan.
  • Referral bonuses for bringing in new talent.
  • Discounted gym memberships at numerous locations nationwide.
  • Cycle to Work Scheme available.
  • Opportunities for professional development through our apprenticeship program.
  • Access to an Employee Assistance Programme (EAP) for counseling services.
  • Generous holiday entitlement equivalent to 33 days, including bank holidays.

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