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Quality Compliance Officer

2 months ago

London, Greater London, United Kingdom dnata Catering UK Full time

About Us:

dnata catering UK stands as a premier provider of inflight services, catering to a multitude of airline clients. We pride ourselves on delivering a wide array of Inflight Catering, Onboard Retail, and Logistics solutions across the major and regional airports in the UK. Our commitment to innovation and excellence has earned us the trust of over 80 leading operators in the industry.

Role Overview:

As a Quality Assurance Coordinator, your primary focus will be ensuring the safety and quality of products produced on-site, adhering to established quality standards and specifications. You will engage in customer audits and implement processes aimed at enhancing compliance with Quality and Traceability standards.

Key Responsibilities:

  • Conduct thorough assessments and tests on food products sourced from both external suppliers and our internal kitchens.
  • Oversee the readiness of monthly menu changes, ensuring specifications are prepared and supporting smooth operations on the shop floor.
  • Verify product weights against airline specifications.
  • Carry out internal audits related to food safety and quality.
  • Ensure compliance with customer expectations by weight-checking meals prepared by staff and providing feedback.
  • Assist in customer audits, including meal tasting and evaluation.
  • Maintain comprehensive food safety documentation records.
  • Engage in Root Cause Analysis and corrective action activities as necessary.
  • Supervise unit activities to ensure timely updates of all reports.
  • Collaborate closely with the production team to manage product rotation, including FIFO practices.
  • Ensure adherence to HACCP principles and Good Hygiene Practices at all operational levels.
  • Coordinate with the compliance department regarding any issues.
  • Plan and oversee cleaning processes as required.

Additional Information:

This list of responsibilities is not exhaustive. Due to the dynamic nature of our business, you may be required to undertake additional duties to maximize operational efficiency. Flexibility is essential, and you may assist in various departments as needed.

Required Knowledge, Skills, and Experience:

Essential:

  • Minimum of 1 to 3 years of experience in Quality Assurance, preferably within a food-related environment.
  • Practical knowledge of allergen management.
  • Understanding of food safety legislation.
  • Strong communication skills, capable of engaging with diverse stakeholders at all levels.
  • Basic understanding of microbiological safety.

Desirable:

  • Experience in Flight Catering.
  • Familiarity with HACCP, Food Legislation, and Food Hygiene.
  • Proficiency in Excel, Word, and PowerPoint.
  • Exceptional organizational skills with keen attention to detail.
  • Demonstrated integrity, confidentiality, and professionalism.
  • Ability to work independently and resolve issues effectively.
  • Capability to build relationships and manage diverse teams.
  • Effective verbal and written communication skills in English.
  • Ability to thrive under pressure and manage tight deadlines.
  • Proactive and adaptable attitude.
  • Intermediate certification in applied HACCP principles.

Working Hours:

  • 40 hours per week with variable shifts, including Morning, Middle, and Late shifts.

Benefits:

  • Join a global family.
  • Complimentary meals on-site.
  • Free beverages during shifts.
  • Financial support for dental and optical care.
  • Referral bonuses.
  • Discounted gym memberships at numerous locations.
  • Cycle to Work Scheme.
  • Opportunities for professional development through our apprenticeship program.
  • Access to Employee Assistance Program (EAP) for counseling services.
  • Equivalent to 28 days of holiday, including bank holidays.