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Customer Success Professional
2 months ago
Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance.
We are expanding globally with the vision to become the #1 partner for investment and trading compliance across the UK, EMEA and North America.
Key Responsibilities:- Client Relationship Management: Develop and maintain strong relationships with our clients to ensure their needs are met and exceeded.
- Customer Success: Ensure clients derive maximum value from our products and services.
- Performance Metrics: Track and analyze key performance metrics to measure success and identify areas for improvement.
Successful performance in this role will open opportunities for career progression, including the chance to take on more challenging roles such as managing bigger enterprise accounts and being the first escalation point to other CSMs in the Team.
We are looking for a highly motivated and experienced professional with a proven track record in customer success or client relationship management. Familiarity with CRM software and other relevant tools is a must. A Bachelor's degree is preferable but not essential depending on experience.
