CX Design Manager

3 days ago

Essex, United Kingdom Ford Motor Company Full time

About Ford Motor Company

We are a global leader in the automotive industry, committed to innovation and sustainability. Our mission is to create a better world for our customers, employees, and the environment.

The Role: CX Design Manager, Electrification

As the CX Design Manager, you will be responsible for understanding, building, and continuously improving our customers' experiences across all touchpoints with our brand. This includes guiding commercial customers through electrification, helping them understand, choose, purchase, and use our products.

Key Responsibilities:

  • Design and deliver customer-centric experiences that meet the needs of our commercial customers.
  • Collaborate with cross-functional teams to develop and implement electrification strategies.
  • Conduct customer research and analysis to inform design decisions.
  • Develop and maintain relationships with key stakeholders, including customers, sales teams, and product development teams.
  • Stay up-to-date with industry trends and emerging technologies to ensure our products and services remain competitive.

Why Ford Motor Company?

  • Make a meaningful impact on the future of commercial mobility and sustainability.
  • Work with a global team that values innovation, collaboration, and customer-centricity.
  • Develop your skills and expertise in a dynamic and supportive environment.
  • Contribute to the development of cutting-edge products and services that make a difference in people's lives.

Requirements:

  • Significant experience in human-centered design and product development.
  • Proven track record of delivering customer-centric experiences that meet business objectives.
  • Strong collaboration and communication skills, with the ability to work effectively with cross-functional teams.
  • Experience with design tools and technologies, including digital design software.
  • Bachelor's degree in design or a related field, or equivalent experience.

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