Design Manager

2 months ago

Essex, United Kingdom Ford Motor Company Full time

About Ford Motor Company

We are a global leader in the automotive industry, committed to innovation and sustainability. Our mission is to create a better world through the design and development of cutting-edge vehicles and mobility solutions.

The Role: CX Design Manager, Electrification

As the CX Design Manager, you will play a critical role in shaping the customer experience across all touchpoints with our brand. Your mission will be to understand, build, and continuously improve our customers' experiences as they navigate the transition to electrification.

Key Responsibilities:

  • Design and deliver customer-centric experiences that meet the evolving needs of commercial customers.
  • Collaborate with cross-functional teams to develop and implement innovative solutions that drive business growth and customer satisfaction.
  • Develop and maintain a deep understanding of customer needs and preferences through research and analysis.
  • Lead the development of design concepts and prototypes that meet customer needs and align with business objectives.
  • Work closely with stakeholders to ensure design solutions meet business requirements and customer needs.

Requirements:

  • Significant experience in human-centered design and experience in designing and delivering products or experiences to market.
  • Strong collaboration and communication skills, with the ability to work effectively with cross-functional teams.
  • Experience with visual design and narrative skills, with proficiency in digital design tools.
  • Bachelor's degree or equivalent experience in design or a related field.

Desirable Qualifications:

  • Bachelor's degree in design or anthropology, or a master's degree.
  • Knowledge of the mobility ecosystem, fleet management, and electrification.
  • Experience in a B2B environment.
  • Ability to initiate projects independently and mentor junior team members.

About Ford Motor Company

We are committed to diversity and equality of opportunity for all and are opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.

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