Customer Experience Designer

2 months ago

Essex, United Kingdom Ford Motor Company Full time

About Ford Motor Company

We are a global leader in the automotive industry, committed to innovation and sustainability. Our mission is to create a better world for our customers and the environment.

The Role: CX Design Manager, Electrification

As the CX Design Manager, you will be responsible for understanding and improving our customers' experiences across all touchpoints with our brand. Your mission will be to create journeys that guide commercial customers through electrification, helping them understand, choose, purchase, and use the most relevant products from our extensive portfolio.

Your Key Responsibilities:

  • Design and deliver customer-centric experiences that meet the needs of our commercial customers.
  • Collaborate with cross-functional teams to develop and implement electrification strategies.
  • Conduct customer research and analysis to inform design decisions.
  • Develop and maintain relationships with key stakeholders, including customers, suppliers, and partners.
  • Stay up-to-date with industry trends and emerging technologies to ensure our products and services remain competitive.

Why Ford Motor Company?

  • Make a meaningful impact on the future of commercial mobility and sustainability.
  • Work with a global team of innovators and experts who share your passion for electrification.
  • Enjoy a dynamic and collaborative work environment that encourages creativity and teamwork.
  • Have opportunities for career growth and development in a company committed to your professional growth.

Requirements:

  • Significant experience in human-centered design and customer experience.
  • Proven track record of designing and delivering products or experiences to market.
  • Excellent collaboration and communication skills.
  • Experience with digital design tools and visual design principles.
  • Bachelor's degree or equivalent experience.

Desirable:

  • Bachelor's degree in design or anthropology, or a master's degree.
  • Knowledge of the mobility ecosystem and fleet management.
  • Experience in a B2B environment.
  • Ability to initiate projects independently.
  • Experience mentoring junior team members.

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