Customer Experience Manager
2 weeks ago
Customer Experience Manager
Harnham is seeking a highly skilled Customer Experience Manager to join their team. As a key member of the Customer Experience team, you will be responsible for leading analytics efforts and creating technical customer requirements.
Key Responsibilities
- Develop and implement analytics strategies to drive customer experience improvement
- Collaborate with cross-functional teams to create customer-centric solutions
- Analyze data to inform business decisions and optimize customer experience
- Communicate complex data insights to stakeholders and drive business outcomes
Requirements
- Financial services background with a strong understanding of customer experience principles
- Expertise in Google Analytics (GA4) and data visualization tools like Tableau
- Excellent communication and stakeholder engagement skills
- Ability to work with complex data sets and drive business outcomes
How to Apply
If you are a motivated and analytical professional looking to drive customer experience improvement, please submit your CV to Harnham using the link below.
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