Customer Experience Manager

2 weeks ago


Essex, United Kingdom Harnham Full time
Job Opportunity

Customer Experience Manager

Harnham is seeking a highly skilled Customer Experience Manager to join their team. As a key member of the Customer Experience team, you will be responsible for leading analytics efforts and creating technical customer requirements.

Key Responsibilities

  • Develop and implement analytics strategies to drive customer experience improvement
  • Collaborate with cross-functional teams to create customer-centric solutions
  • Analyze data to inform business decisions and optimize customer experience
  • Communicate complex data insights to stakeholders and drive business outcomes

Requirements

  • Financial services background with a strong understanding of customer experience principles
  • Expertise in Google Analytics (GA4) and data visualization tools like Tableau
  • Excellent communication and stakeholder engagement skills
  • Ability to work with complex data sets and drive business outcomes

How to Apply

If you are a motivated and analytical professional looking to drive customer experience improvement, please submit your CV to Harnham using the link below.



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