Guest Experience Manager

4 weeks ago


Essex, United Kingdom Loungers Full time

Lead the Front of House Team to Excellence

Lounges prides itself on exceptional customer experiences, and as a Front of House Supervisor, you'll play a key role in maintaining this high standard. Your primary responsibility will be to support the management team in delivering an exceptional guest experience, focusing on sales, labour, and customer satisfaction.

What We Offer

  • Tips shared equally across the team
  • Paid breaks
  • Staff food on every shift
  • 50% discount on food in all three brands
  • Competitive holiday package
  • Emotional and practical support via the Licenced Trade Charity
  • Power over your pay with Wagestream
  • Company pension scheme
  • Long service awards
  • Personal development and career progression opportunities

Requirements

  1. Proven experience in a supervisory role within the hospitality industry
  2. Excellent communication and interpersonal skills
  3. Able to work under pressure and meet deadlines
  4. Knowledge of sales building, forecasting, and reporting
  5. Strong leadership skills with the ability to motivate a team

If you're passionate about delivering exceptional customer experiences and leading a team to success, we'd love to hear from you



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