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Lead Customer Experience Designer for Electrification

2 months ago


Essex, United Kingdom Ford Motor Company Full time

About Ford Pro

Ford Pro is a global business dedicated to enhancing commercial customer productivity. We provide a comprehensive suite of vehicles, products, and services tailored for diverse industries, backed by cutting-edge technology and designed for optimal uptime. As a one-stop shop, we offer an extensive portfolio of electrified and traditional combustion engine vehicles seamlessly integrated into the Ford Pro ecosystem, empowering businesses to thrive in today's market and navigate the evolving landscape of electrification—an ecosystem encompassing Vehicles, Charging, Servicing, and Intelligence (Telematics/Data).

The Role: CX Design Manager, Electrification

As the CX Design Manager, your mission is to deeply understand, cultivate, and continuously refine our customers' experiences across all touchpoints with our brand. This presents a unique opportunity to design journeys that guide commercial customers through the world of electrification—helping them comprehend, select, acquire, and utilize the most suitable products from our extensive portfolio.

Your role will also focus on crafting distinctive experiences by gaining an in-depth understanding of our customers' businesses and their specific needs. As Ford Pro evolves, this aspect will become increasingly crucial, establishing Ford Pro as a trusted partner for our commercial fleet customers throughout the entire value chain and lifecycle of our offerings.

Why Choose Ford Pro?

  • Make a Tangible Impact: Support our customer's electrification journeys and contribute to reducing CO2 emissions and environmental impact. Your work will directly influence the future of commercial mobility and sustainability.
  • Global Reach: Play a pivotal role in a global business that impacts commercial customers worldwide. Your contributions will help businesses thrive and navigate the complex landscape of fleet management and electrification.
  • Innovative Culture: Join a forward-thinking team that thrives on innovation and cutting-edge technology. You'll have the opportunity to work with the latest advancements in the automotive industry.
  • Collaborative Environment: Work in a dynamic, collaborative setting where your ideas are valued. Engage with cross-functional teams and be part of a supportive community that encourages creativity and teamwork.
  • Career Advancement: Ford Pro is committed to your professional growth. With ample opportunities for learning, development, and career progression, you can shape your career path and achieve your ambitions.

Essential Qualifications:

  • Bachelor's degree or equivalent experience.
  • 5+ years of experience in human-centered design.
  • 4+ years of experience in designing and delivering products or experiences to market.
  • 4+ years of experience collaborating with cross-functional teams.
  • 1+ years of visual design and narrative skills with digital design tools.