Service Operations Supervisor

3 weeks ago

ShorehambySea, West Sussex, United Kingdom Mr Clutch Autocentres LTD Full time

We are providing an outstanding opportunity for a skilled and proactive Service Operations Supervisor to oversee the management of service and repair bookings within our welcoming environment.

Our attractive compensation package includes a competitive base salary complemented by a lucrative bonus structure.


Explore the details of this role to understand the essential skills, including relevant interpersonal abilities and software proficiencies, that are necessary for success.

On average, our Service Operations Supervisors earn bonuses of approximately £15,000 annually, with some exceeding £25,000.


Manager bonus structure insights:

  • An experienced Autocentre Manager: "The bonus structure is fair and achievable for those with the right motivation. Your success is directly linked to your efforts."
  • A long-standing Autocentre Manager: "The bonus system is excellent and reflects the output of our work."
  • "I have earned more in bonuses than in my base salary."


Our Service Operations Supervisors serve as exemplary leaders, inspiring their teams to meet and surpass realistic objectives, which in turn benefits the entire branch and enhances customer satisfaction.

Customer satisfaction is crucial to our operations, and your ability to communicate effectively with clients will be vital in fostering repeat business and attracting new customers, thereby increasing the overall profitability of the branch.

If you possess a courteous, diligent, and enthusiastic attitude and are eager to align with our core values, we encourage you to consider this opportunity.


This position is ideal for an accomplished Assistant Manager or Vehicle Technician looking to advance their career.


The perfect candidate will have hands-on experience and qualifications in the automotive sector, coupled with exceptional customer service skills, a strong desire to excel, and the capability to nurture and lead a successful team.

In return, we offer remarkable earning potential, a robust bonus scheme, excellent training and career advancement opportunities, along with a supportive work environment.


Key Responsibilities of the Service Operations Supervisor:

  • Upholding and promoting the Company’s image, acting as a brand representative.
  • Delivering exceptional customer service.
  • Maximizing operational volume to achieve profit and financial objectives.
  • Coordinating and supervising the activities of Autocentre staff, providing guidance and support as needed.
  • Ensuring the security of inventory and finances, taking responsibility for any discrepancies.
  • Maintaining high standards of cleanliness and organization within the workplace.

Compensation:
Negotiable based on experience

Working Hours: 48 hours per week, Monday to Friday & Saturday

Benefits Include:

  • Potential for up to 44 days of paid leave (including public holidays)
  • Competitive Salary
  • Excellent Bonus Structure
  • Opportunities for Career Development
  • Training at our IMI accredited Training Academies
  • Uniform Provision
  • Employee Discounts
  • Pension Scheme

Strictly No Agencies


Mr Clutch is a national Autocentre network recognized as a leader in clutch, brake, service, cambelt, and MOT provision, with numerous Autocentres across the UK.

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