Workshop Operations Manager
2 months ago
Job Summary:
We are seeking an experienced and skilled Workshop Operations Manager to join our team at Mr Clutch Autocentres. As a key member of our service centre team, you will be responsible for overseeing bookings for service and repair work, ensuring exceptional customer satisfaction, and driving business growth.
Key Responsibilities:
- Promote and maintain the company image, acting as a brand ambassador.
- Deliver outstanding customer service, ensuring customer satisfaction and loyalty.
- Maximise volume to ensure profit and financial targets are met, driving business growth and revenue.
- Co-ordinate and control the work of service centre staff, offering assistance and support as required.
- Ensure the security of stock and monies, being accountable for any losses.
- Maintain company house-keeping standards, ensuring a clean and safe working environment.
Requirements:
- Hands-on experience and qualifications in the motor industry.
- Excellent customer service skills, with a desire to succeed and drive business growth.
- Ability to develop and drive a successful team, promoting a positive and productive work environment.
- Polite, conscientious, and enthusiastic disposition, with a keen eye for detail.
What We Offer:
- Competitive salary, with the potential for up to 44 days paid leave (including bank holidays).
- Excellent bonus structure, with opportunities for career development and growth.
- Training at our IMI-approved Training Academies (Strood/Reading).
- Uniform, company discount, and other benefits.
About Us:
Mr Clutch Autocentres is a national Autocentre network, recognised as the leading clutch, brake, service, cambelt, and MOT provider, with over 40 Autocentres throughout the UK.
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