Workshop Operations Manager

2 months ago


ShorehambySea, West Sussex, United Kingdom Mr Clutch Autocentres Full time

Job Summary:

We are seeking an experienced and skilled Workshop Operations Manager to join our team at Mr Clutch Autocentres. As a key member of our service centre team, you will be responsible for overseeing bookings for service and repair work, ensuring exceptional customer satisfaction, and driving business growth.

Key Responsibilities:

  • Promote and maintain the company image, acting as a brand ambassador.
  • Deliver outstanding customer service, ensuring customer satisfaction and loyalty.
  • Maximise volume to ensure profit and financial targets are met, driving business growth and revenue.
  • Co-ordinate and control the work of service centre staff, offering assistance and support as required.
  • Ensure the security of stock and monies, being accountable for any losses.
  • Maintain company house-keeping standards, ensuring a clean and safe working environment.

Requirements:

  • Hands-on experience and qualifications in the motor industry.
  • Excellent customer service skills, with a desire to succeed and drive business growth.
  • Ability to develop and drive a successful team, promoting a positive and productive work environment.
  • Polite, conscientious, and enthusiastic disposition, with a keen eye for detail.

What We Offer:

  • Competitive salary, with the potential for up to 44 days paid leave (including bank holidays).
  • Excellent bonus structure, with opportunities for career development and growth.
  • Training at our IMI-approved Training Academies (Strood/Reading).
  • Uniform, company discount, and other benefits.

About Us:

Mr Clutch Autocentres is a national Autocentre network, recognised as the leading clutch, brake, service, cambelt, and MOT provider, with over 40 Autocentres throughout the UK.



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