Operational Support Specialist

7 days ago


Sittingbourne, Kent, United Kingdom Southern Housing Full time

About the Role

Southern Housing is seeking a motivated and dedicated Operational Support Officer to join our team. As an Operational Support Officer, you will play a crucial role in delivering high-quality support services to our Operations and Customer Transactions Directorates.

Key Responsibilities

  • Provide administrative support services that are customer-centered and efficient.
  • Deliver high-quality support services to our Operations and Customer Transactions Directorates.
  • Collaborate with our wider teams to provide positively supportive services.
  • Report to an Operational Support Team Manager.

Requirements

  • A proven track record of delivering a successful customer-focussed service.
  • An excellent understanding of process.
  • Excellent customer service and communication skills.
  • A strong desire to support other teams and deliver a one-team approach.
  • A good listener with the ability to effectively apply the knowledge gained.
  • A strong belief in customer satisfaction and business benefit-driven solutions.

What We Offer

  • A pension scheme.
  • Life assurance.
  • A healthcare cash plan.
  • Eyecare and dental benefits.
  • Birthday leave.
  • Retailer discounts.
  • A cycle-to-work scheme.
  • A buy-and-sell annual leave scheme.
  • A season ticket loan.
  • An in-house academy and career development opportunities.
  • Flexible working arrangements.
  • An inclusive and diverse culture.


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