Operational Support Specialist
7 days ago
About the Role
Southern Housing is seeking a motivated and dedicated Operational Support Officer to join our team. As an Operational Support Officer, you will play a crucial role in delivering high-quality support services to our Operations and Customer Transactions Directorates.
Key Responsibilities
- Provide administrative support services that are customer-centered and efficient.
- Deliver high-quality support services to our Operations and Customer Transactions Directorates.
- Collaborate with our wider teams to provide positively supportive services.
- Report to an Operational Support Team Manager.
Requirements
- A proven track record of delivering a successful customer-focussed service.
- An excellent understanding of process.
- Excellent customer service and communication skills.
- A strong desire to support other teams and deliver a one-team approach.
- A good listener with the ability to effectively apply the knowledge gained.
- A strong belief in customer satisfaction and business benefit-driven solutions.
What We Offer
- A pension scheme.
- Life assurance.
- A healthcare cash plan.
- Eyecare and dental benefits.
- Birthday leave.
- Retailer discounts.
- A cycle-to-work scheme.
- A buy-and-sell annual leave scheme.
- A season ticket loan.
- An in-house academy and career development opportunities.
- Flexible working arrangements.
- An inclusive and diverse culture.
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