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Front of House Manager Assistant

2 months ago

London, Greater London, United Kingdom Reception Full time
Front of House Manager Assistant

We are seeking a highly skilled and experienced Front of House Manager Assistant to join our team at Meliá White House. As a key member of our Front of House team, you will be responsible for assisting the Front of House Manager in the induction and training of new staff, encouraging the selling of the hotel and its facilities, and acting as a liaison between various departments.

Key Responsibilities:
  • Assist the Front of House Manager in the induction and training of new staff within the department.
  • Encourage the selling of the hotel and facilities, being aware of all in-house promotions.
  • Act as a liaison between Reception, Housekeeping, Reservations, Guest Services, and Credit Control, ensuring accurate communication and follow-up.
  • Attend the Morning Meeting in the absence of the Front of House Manager and other meetings as requested.
  • Verify the departure list daily to ensure any queries are addressed via Reception and Housekeeping.
Requirements:
  • Minimum 1-2 years' experience in Guest Experience in Hotel.
  • Other languages an asset.
Benefits:
  • 29 days' holiday including 8 public holidays.
  • Contributory pension scheme.
  • Discounted dental and health cover with HSF.
  • Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide.
  • Personal Development: programs designed to support your career.
  • Career growth: fantastic opportunity to progress and access to a network of over 350 hotels.
About Meliá:
  • We are committed to equal opportunities between women and men in the workplace.
  • We prioritize disseminating a corporate culture committed to effective equality and raising awareness about the need to act jointly and globally.
  • We promote our commitment to equality and diversity, avoiding any kind of discrimination.
  • We believe that diversity and inclusion among our employees are essential for our success as a global company.
  • We support the sustainable growth of our industry through a socially responsible team.