Community Support Specialist

2 months ago

Watford, Hertfordshire, United Kingdom Medivet Group Full time
About the Role

We are seeking a highly organized and detail-oriented Divisional Support Administrator to join our team at Medivet Group. As a key member of our operations team, you will play a critical role in supporting our Regional Clinical teams and Regional Operations Directors.

This is a fast-paced role that requires strong administrative skills, excellent communication, and a proactive approach to problem-solving. You will be responsible for managing rotas, processing locum bookings, and ensuring accurate time and attendance reporting.

Key Responsibilities

  1. Manage and publish rotas, including building base rotas and day-to-day management of the rota.
  2. Publish gaps within the rota to internal colleagues and external locums.
  3. Process locum bookings accurately, with approved reasons logged, including IR35 evaluation.
  4. Take sick calls for the Region daily, log sickness on Quinyx, inform the ROD, and find cover for shifts if required.
  5. Manage absence, sharing information with ROD to ensure absence policy triggers are followed, which may include RTW documentation.
  6. Travel to practices/meetings when required.
  7. Support and manage the annual leave booking process and the Regions bank holiday rota.
  8. Ensure accurate time and attendance reporting.
  9. Support with CPD requests.
  10. Answer day-to-day queries via phone or email linked to Quinyx or the rotas.
  11. Support the Region with weekend and OOH on-call rotas.
  12. Support and train newly recruited DSA.
  13. Work with DSM and DSA to ensure a uniformed approach across the estate, sharing best practices and supporting absent DSA and DSA vacancies.
  14. General admin tasks for the Region as required, such as organizing meetings, taking minutes and actions, and collating data/information for ad hoc requests.
  15. Any other ad-hoc duties as required by ROD.

Requirements

  • Strong administrative skills, with experience in rota management systems.
  • Excellent communication and interpersonal skills.
  • Proactive approach to problem-solving and ability to work independently.
  • Proficient in Microsoft products, especially Excel.
  • Team player, working collaboratively with ROD and other Divisional Support Administrators.
  • Full UK Driving Licence would be advantageous.

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