Sales Operations Manager

7 days ago

Windlesham, Surrey, United Kingdom Gordon Murray Group Full time
Unlock Your Potential as a Sales Operations Manager at Gordon Murray Group

We are seeking a highly skilled and experienced Sales Operations Manager to join our dynamic Sales and Customer Care Team at Gordon Murray Group. As a key member of our team, you will play a vital role in ensuring the sales department operates effectively, delivering a strong customer-centric approach while meeting commercial objectives.

Key Responsibilities:
  • Process Enhancement: Own and enhance operational processes within the department, including vehicle delivery timelines, vehicle handovers, registrations, contracts, and new car launches.
  • Interdepartmental Alignment: Align closely with Manufacturing, Quality, Aftersales, and Finance to ensure production schedules are translated into a seamless delivery plan for owners.
  • Market Insight and Strategic Planning: Plan the launch of future vehicles, aligned to market insights and the company's strategic targets to ensure the vehicle is well received by our GMA Family and the wider automotive world.
  • Pricing Management: Manage and operate our GMA Sales partners Globally, ensuring they deliver on our Brand DNA and support their local clients to the standards as delivered from the factory.
  • Market Expansion: Investigate and review new opportunities for Sales Partners in new and existing markets to widen the GMA family and strengthen the business' commercial position.
  • Customer Experience: Assist with customer visits, specification sessions, and handovers where necessary, alongside the customer liaison team.
Requirements:
  • Industry Experience: Experience within the luxury automotive industry, preferably in a Sales Planning or Operational role with an existing knowledge of automotive terminology and sales processes.
  • Technical Skills: Proficiency in using a variety of IT Packages, including Office 365, Word, Excel, PowerPoint, Outlook, Teams, Smartsheets, and PowerBI.
  • Customer Focus: Excellent customer-facing and interpersonal skills to support a best-in-class customer journey.
  • Organizational Skills: Outstanding organizational skills with the ability to stay focused on assigned tasks, manage conflicting priorities, and maintain strong attention to detail.
What We Offer:
  • Competitive Salary: A competitive base salary and a range of benefits, including a private medical scheme, life assurance, holiday loyalty bonus scheme, enhanced personal pension plan, and more.
  • Work-Life Balance: A flexible working environment that supports work-life balance and allows for occasional requests to work outside core working hours to maintain excellent customer satisfaction.

Gordon Murray Group is an equal opportunities employer, committed to promoting a diverse and inclusive workplace. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer experiences.

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