Service Desk Support Specialist

4 hours ago


Prestwich, Borough of Bury, United Kingdom Greater Manchester Mental Health Full time

Job Overview

We are seeking a skilled Service Desk Agent to join our IT Help Desk team at Greater Manchester Mental Health NHS Foundation Trust. As a Service Desk Agent, you will be the first point of contact for staff experiencing IT issues, providing timely and effective support to ensure minimal disruption to our services.

Main Responsibilities

  • Respond to incoming staff queries and requests via phone, live chat, and online portal
  • Manage computer access and create NHS Registration Authority Accounts and Smartcards
  • Liaise with technicians and other IM&T staff to progress IT user requests
  • Support the creation of guidance and process documentation

Working for Our Organisation

Greater Manchester Mental Health employs over 6,400 staff members, delivering services from more than 160 locations. We provide inpatient and community-based mental health care for people living in Bolton, Manchester, Salford, Trafford, and Wigan, as well as specialist services across Greater Manchester and beyond.

Person Specification

Essential Criteria

  • Experience working in an IT environment, including end-user hardware and software support
  • Ability to work effectively within a team, prioritise workload, and communicate effectively at all levels

Desirable Criteria

  • Previous experience in NHS IT

Staff Benefits

  • Pay enhancements for evenings, Saturdays, and Sundays
  • 27 days annual leave, rising to 29 days after 5 years and 33 days after 10 years
  • Excellent pension scheme
  • Cycle to work scheme and salary sacrifice car scheme


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