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Service Desk Agent
2 months ago
We are seeking a highly skilled and experienced Service Desk Agent to join our busy IT Help Desk team at Greater Manchester Mental Health. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our staff.
Key Responsibilities- Respond to incoming staff queries and requests via various communication channels.
- Manage computer access and create NHS Registration Authority Accounts and Smartcards.
- Liaise with technicians and other IM&T staff to resolve IT user requests.
- Support the creation of guidance and process documentation.
- Proven experience in an IT environment, including end-user hardware and software support.
- Excellent interpersonal and customer care skills.
- Ability to work effectively within a team and prioritize workload.
- Self-motivated, adaptable, and flexible with a genuine interest in solving IT problems.
- Competitive salary and benefits package.
- Opportunities for career development and growth.
- A dynamic and supportive work environment.
Greater Manchester Mental Health is a leading provider of mental health services in the North West. We are committed to delivering high-quality care and support to our service users and staff.
