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Service Desk Support Specialist
2 months ago
Job Overview
We are seeking a skilled Service Desk Agent to join our IT Help Desk team at Greater Manchester Mental Health NHS Foundation Trust. As a Service Desk Agent, you will be the first point of contact for staff experiencing IT issues, providing timely and effective support to ensure minimal disruption to our services.
Main Responsibilities
- Respond to incoming staff queries and requests via telephone, live chat, and online portal
- Manage computer access and create NHS Registration Authority Accounts and Smartcards
- Liaise with technicians and other IM&T staff to progress IT user requests
- Support the creation of guidance and process documentation
Working for Our Organisation
Greater Manchester Mental Health NHS Foundation Trust is a leading provider of mental health services, employing over 6,400 staff across 160 locations. We offer a range of benefits, including pay enhancements, annual leave, and a wellbeing programme.
Person Specification
We are looking for an individual with experience in an IT environment, including end-user hardware and software support. Essential criteria include the ability to work effectively within a team, organise and prioritise workload, and demonstrate excellent interpersonal and customer care skills.
Other Requirements
We are committed to safeguarding children, young people, and vulnerable adults and require all staff and volunteers to share this commitment. We are also aspiring to ensure our workforce is representative of the diverse communities we serve.
