Client Relationship Manager

3 weeks ago

London, Greater London, United Kingdom Quantum Metric Full time

Overview of the Position

We are seeking a Client Relationship Manager to foster enduring, trustworthy connections with our clientele. The primary responsibility of this role is to manage a portfolio of designated clients, cultivate new business from current customers, and proactively explore new growth opportunities. Responsibilities in client management encompass building robust relationships with clients, engaging with key business leaders and stakeholders, and formulating strategic account plans. The Client Relationship Manager will also address client inquiries and pinpoint new business prospects among existing accounts. In this capacity, you will collaborate with cross-functional internal teams (including Customer Success, Sales, and Product Development) to enhance the overall client experience. This role may require occasional travel. If you are experienced with client management software (CRM), digital analytics, and possess an understanding of consumer behavior, we would like to connect with you. Ideally, candidates for this position will be adept at achieving ambitious individual retention and growth targets. Ultimately, a successful Client Relationship Manager should work alongside our sales team to meet targets while ensuring our clients remain satisfied and engaged with our offerings over the long term.

Key Responsibilities

  • Act as the primary point of contact for all client account management issues
  • Establish and nurture strong, long-lasting client relationships
  • Negotiate contracts and finalize agreements to optimize profitability
  • Develop trusted advisor relationships with key accounts, client stakeholders, and executive sponsors
  • Ensure timely and effective delivery of our solutions in alignment with client needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to both internal and external stakeholders
  • Generate new business with existing clients and/or identify areas for improvement to achieve sales targets
  • Forecast and monitor key account metrics (e.g., quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Collaborate with the sales team to identify and expand opportunities within the territory
  • Assist with challenging client requests or issue escalations as necessary

Qualifications

  • 5+ years of experience in client management
  • 5+ years of experience in SaaS and digital analytics is advantageous
  • Ability to excel in a start-up environment, with proactivity and strategic thinking being essential.
  • Proven track record of engaging with clients to demonstrate the value of enterprise digital analytics solutions
  • Proven history of meeting and surpassing individual revenue objectives
  • Capability to plan and manage at both strategic and operational levels
  • Proven work experience as a Client Relationship Manager or Sales Account Manager or in a similar role
  • Demonstrable ability to communicate, present, and influence key stakeholders at all organizational levels, including executive and C-level
  • Solid experience with Salesforce and G Suite/MS Office
  • Experience in delivering client-focused solutions to meet customer needs, including value-based presentations
  • Proven ability to manage multiple client management projects simultaneously while maintaining keen attention to detail
  • Excellent listening, negotiation, and presentation skills
  • Strong verbal and written communication abilities
  • BA/BS degree in Business Administration, Sales, or a related field
  • Industry knowledge in Financial Services, Telecommunications, Insurance, Healthcare, and Retail
  • Experience utilizing data to address business challenges
  • Willingness to travel up to 25%
  • Fluency in English, Spanish, and Italian is required

  • Client Relationship Manager

    6 days ago

    London, Greater London, United Kingdom Savills Full time

    Role OverviewAt Savills, building deep, trusted relationships with key clients is integral to our growth strategy. We have a Client Relationship Management (CRM) strategy in place to support this goal and our key client programme plays a crucial role in ensuring we deliver exceptional client experiences. Our proactive approach to client engagement focuses on...

  • Client Relationship Manager

    2 weeks ago

    London, Greater London, United Kingdom Legal & General Full time

    Client Relationship ManagerWe are seeking a highly motivated and experienced Client Relationship Manager to join our growing team. In this role, you will be responsible for cultivating and managing relationships with our valued clients, ensuring their satisfaction and driving business growth.Key Responsibilities:Develop and maintain strong relationships with...

  • Client Relationship Manager

    2 days ago

    London, Greater London, United Kingdom Aon Full time

    About the RoleAon is seeking a skilled Client Manager to join its London-based Professional Services team. As a Client Manager, you will be responsible for building and maintaining strong relationships with clients, delivering exceptional client experiences, and driving business growth.Key ResponsibilitiesClient Relationship Management: Develop and maintain...

  • Client Relationship Manager

    2 days ago

    London, Greater London, United Kingdom Aon Full time

    About the RoleAon is seeking a skilled Client Manager to join its London-based Professional Services team. As a Client Manager, you will be responsible for building and maintaining strong relationships with clients, delivering exceptional client experiences, and driving business growth.Key ResponsibilitiesClient Relationship Management: Develop and maintain...

  • Client Relationship Manager

    1 day ago

    London, Greater London, United Kingdom Savills Full time

    Role Overview Building deep, trusted relationships with key clients is crucial to Savills' growth strategy. Our Client Relationship Management (CRM) strategy aims to support this goal by implementing a proactive approach to client engagement, ensuring clients receive high-quality advice at the right time, and providing a consistent and personalized...

  • Client Relationship Manager

    2 days ago

    London, Greater London, United Kingdom Savills Full time

    Role Overview Building deep, trusted relationships with key clients is crucial to Savills' growth strategy. Our Client Relationship Management (CRM) strategy aims to support this goal by implementing a proactive approach to client engagement, ensuring clients receive high-quality advice at the right time, and providing a consistent and personalized...

  • Client Relationship Manager

    3 weeks ago

    London, Greater London, United Kingdom Ateca Full time

    Exciting Career Opportunity: Client Relationship Manager We are currently in search of a highly skilled and experienced Client Relationship Manager to join our esteemed financial institution.#Minimum of five years of experience in a similar role. Proven track record in managing relationships with affluent individual investors.Our proactive sales team...

  • Client Relationship Manager/Senior Client Relationship Manager

    3 weeks ago

    London, Greater London, United Kingdom Aztrum Full time £35,000 - £40,000

    Position: Senior Client Relationship ManagerLocation: Remote, UK WideAztrum, a prominent IT Reseller, is seeking a dedicated Client Relationship Manager to enhance our team in a fully remote capacity. Our organization provides a diverse range of services and products, including networking solutions, software applications, printing technologies, computing...

  • Client Relationship Manager

    3 weeks ago

    London, Greater London, United Kingdom Citizen Relations Full time

    Job OverviewWe are seeking a Client Relationship Manager to engage with some of our most prominent clients within our Consumer division.This role presents a distinctive opportunity in an agency that genuinely prioritizes and invests in its workforce. With benefits ranging from wellness days to comprehensive health insurance, Citizen Relations provides an...

  • Client Relationship Manager

    2 weeks ago

    London, Greater London, United Kingdom Savills Full time

    About the RoleSavills is seeking an experienced Client Relationship Manager to join our dynamic Client Development & CRM team. As a key member of our team, you will play a crucial role in developing and maintaining strong, enduring relationships with our most valued clients.Key ResponsibilitiesClient Relationship Management: Manage a portfolio of key client...

  • Client Relationship Manager

    2 days ago

    London, Greater London, United Kingdom Sainsbury's Full time

    Job DescriptionWe are seeking an experienced Client Relationship Manager to join our Client Services team at Nectar360. As a key member of our team, you will be responsible for managing and developing key client relationships to deliver revenue across all Nectar360 solutions in line with overall business targets.Key ResponsibilitiesRelationship Building:...

  • Client Relationship Manager

    2 days ago

    London, Greater London, United Kingdom Sainsbury's Full time

    Job DescriptionWe are seeking an experienced Client Relationship Manager to join our Client Services team at Nectar360. As a key member of our team, you will be responsible for managing and developing key client relationships to deliver revenue across all Nectar360 solutions in line with overall business targets.Key ResponsibilitiesRelationship Building:...

  • Client Relationship Manager

    3 weeks ago

    London, Greater London, United Kingdom Premier Jobs UK Full time

    Position Overview:Our client, a leading firm in the investment management sector, is in search of a Client Relationship Manager to enhance the adoption of their Discretionary Fund Management (DFM) services.Key Responsibilities:As a Client Relationship Manager, your primary objective will be to identify, research, and cultivate new business opportunities...

  • Client Relationship Manager

    11 minutes ago

    London, Greater London, United Kingdom Davies Full time

    About the RoleWe are seeking a highly skilled and experienced Client Relationship Manager to join our team at Davies. As a key member of our business development team, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving growth and revenue for our organization.Key...

  • Client Relationship Manager

    2 weeks ago

    London, Greater London, United Kingdom Sainsbury's Full time

    Job Summary:We are seeking an experienced Client Relationship Manager to join our Client Services team at Nectar360. As a key member of our team, you will be responsible for managing and developing key client relationships to deliver revenue across all Nectar360 solutions in line with overall business targets.Key Responsibilities:Develop a deep understanding...

  • Client Relationship Manager

    4 days ago

    London, Greater London, United Kingdom Sainsbury's Full time

    Job Summary:We are seeking an experienced Client Relationship Manager to join our Client Services team at Nectar360. As a key member of our team, you will be responsible for managing and developing key client relationships to deliver revenue across all Nectar360 solutions in line with overall business targets.Key Responsibilities:Develop a deep understanding...

  • Client Relationship Manager

    5 days ago

    London, Greater London, United Kingdom ABR Associates Ltd. Full time

    About the RoleWe are seeking a highly motivated and experienced Client Relationship Manager to join our Account Management team at ABR Associates Ltd. As a Client Relationship Manager, you will be responsible for managing all aspects of the renewal cycle, including managing relationships with existing clients, driving customer adoption, and handling inbound...

  • Client Relationship Manager

    5 days ago

    London, Greater London, United Kingdom Sainsbury's Full time

    Job Summary:We are seeking an experienced Client Relationship Manager to join our Client Services team at Nectar360. As a key member of our team, you will be responsible for managing and developing key client relationships to deliver revenue across all Nectar360 solutions in line with overall business targets.Key Responsibilities:Develop a deep understanding...

  • Client Relationship Manager

    4 days ago

    London, Greater London, United Kingdom Sainsbury's Full time

    Job Summary:We are seeking an experienced Client Relationship Manager to join our Client Services team at Nectar360. As a key member of our team, you will be responsible for managing and developing key client relationships to deliver revenue across all Nectar360 solutions in line with overall business targets.Key Responsibilities:Develop a deep understanding...

  • Client Relationship Manager

    2 weeks ago

    London, Greater London, United Kingdom White & Case Full time

    About White & Case White & Case is a leading global law firm with a reputation for excellence in providing legal advice to clients across a wide range of industries and practice areas. Role Overview We are seeking a highly motivated and experienced Client Relationship Manager to join our London office. This role will play a crucial part in fostering and...