Fashion Wholesale Customer Service and Operations Director

5 days ago

London, Greater London, United Kingdom Provallar Executive Search Full time
Customer Service and Operations Manager - Wholesale Fashion

We are seeking an experienced Customer Service and Operations Manager to join our team at Provallar Executive Search. As a key member of our team, you will be responsible for overseeing the entire order management process, ensuring timely and accurate processing of sales orders from key accounts, including European distributors.

Key Responsibilities:
  • Order Management: Oversee and confirm sales orders from key accounts, ensuring accuracy and timely processing.
  • Pricing Administration: Manage Free-On-Board (FOB) pricing and selling prices in GBP, USD, and EUR for each customer to optimize profitability.
  • Sample Order Management: Coordinate the maintenance and fulfilment of sample orders to meet customer needs.
  • Purchase Order Processing: Create and issue Purchase Orders (POs) to factories, ensuring alignment with inventory and demand.
  • Invoice Creation: Generate and distribute invoices for sales orders.
  • Logistics Coordination: Arrange shipping logistics to ensure timely delivery of products to customers.
  • Data Integrity: Maintain data integrity in the ERP system, ensuring accurate and up-to-date information.
  • Reporting: Provide regular reporting on sales and stock levels to support strategic decision-making.

As a Customer Service and Operations Manager, you will play a critical role in ensuring the smooth operation of our wholesale business. If you have a proven track record in customer service and operations management, we encourage you to apply for this exciting opportunity.

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