Client Relationship Executive

3 weeks ago

Caterham, Surrey, United Kingdom Howden Group Holdings Full time
About Us

Howden is a global collective of skilled and dedicated professionals. Together, we have redefined the landscape of insurance. Our strength lies in our collaborative spirit, with a team of 15,000 employees across more than 100 countries, all driven by a shared passion and a no-limits mindset.

Our workforce is our most valuable asset, and it is their unique contributions that shape our inclusive culture, the high-quality service we provide to our clients, and our ongoing growth. At Howden, individual success is a collective achievement, and we all play a vital role in making a significant impact.

Why Choose Howden?

As an employee-owned organization, we are fueled by an entrepreneurial spirit. From the outset, we have prioritized hiring talented individuals and empowering them to make meaningful contributions while fostering successful and rewarding careers. We attract specialists and provide them with the resources they need to excel for our clients.

People are drawn to Howden for various reasons, but they remain for our unique culture. It is what distinguishes us and the reason our employees consistently turn down offers from recruiters. Whether your priorities include work/life balance, career advancement, sustainability, or community involvement, you will find like-minded individuals driving change at Howden.

Howden - Corporate & Commercial is seeking a Client Relationship Executive to assist in managing clients' insurance needs, including general inquiries, renewals, mid-term adjustments, obtaining quotes, and invoicing premiums. You will engage with our SME clients and possess a genuine passion for delivering exceptional service.

Key Responsibilities:
  • Support the achievement of Group/Division client retention goals by delivering outstanding service.
  • Collaborate effectively with the Account Executive to devise suitable renewal strategies, attend client meetings as required, and follow up on action points.
  • Conduct market assessments to identify the most competitive terms available.
  • Present renewal terms to clients and issue renewal documentation in accordance with contract certainty.
  • Ensure premiums are collected prior to the commencement of coverage and in line with company procedures.
  • Address all inquiries, whether written or verbal, professionally and process them in accordance with service standards.
  • Maintain accurate records of all relevant information, correspondence, and documentation on the designated platform.
  • Produce precise and professional documentation using the appropriate company templates.
  • Process adjustments in accordance with procedures, including notifying insurers, issuing revised documentation, and collecting additional premiums.
  • Actively promote products from other divisions.
  • Collaborate with and support other branches and Group Resources as necessary.
Knowledge and Skills Required:
  • Proficient understanding of the primary classes of General Insurance and adherence to the CII's Code of Ethics and GDPR.
  • A minimum of 2 years of experience working with SME or commercial clients.
Essential Skills:
  • Strong technical insurance skills, assessed through regular in-house evaluations.
  • Attention to detail and accuracy.
  • Ability to process tasks efficiently and effectively.
  • Strong prioritization skills to meet deadlines.
  • Exceptional client service abilities.
  • Good negotiation and brokering skills.
  • Excellent verbal and written communication skills.
  • Capability to gather and analyze client information.
  • Ability to adapt communication to suit individual client understanding.
  • Skill in persuading and influencing others.
Qualifications:
  • GCSEs A-C in Maths & English.
  • Cert CII (desirable).
  • Experience with Acturis (desirable).
Who We Are Looking For:

At Howden, we embrace diversity; there is no singular 'Howden personality type.' We seek individuals who share our core values:
  • Our achievements stem from those brave enough to explore new avenues.
  • We support one another in both the small daily moments and the larger challenges.
  • We are committed to making a positive impact, both at work and in the community.
What We Offer:

A career path defined by you.

Our success is built on empowering our people to make a difference in areas they are passionate about: personal growth, community service, and developing innovative insurance solutions that address societal challenges.

We recognize that the boundaries between home and work are increasingly blurred. If you are content and healthy at home, you are more likely to be fulfilled and happy at work. Therefore, we strive to support our employees in all aspects of their lives.

Diversity and Inclusion:

At Howden, we regard our workforce as our primary competitive advantage. We treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Our Commitment to Sustainability:

We are dedicated to becoming an increasingly sustainable organization. This commitment encompasses caring for our people and the environment, conducting ethical business, and making a positive impact wherever possible. Our governance processes, company policies, and review systems are all aligned with our goal of creating a positive influence in the world.

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