Customer Service Representative

4 weeks ago

Bradford, Bradford, United Kingdom SkillsHouse Bradford Full time

Job Title: Customer Care Assistants

About the Role:

We are seeking a Customer Care Assistant to join our team at SkillsHouse Bradford. As a Customer Care Assistant, you will play a vital role in ensuring exceptional customer service experiences for all customers. Your primary objective will be to uphold our commitment to delivering outstanding service and ensuring customer satisfaction.

Main Responsibilities:

  • Greet customers warmly as they enter the restaurant.
  • Assist customers with menu selections and provide recommendations.
  • Answer enquiries regarding menu items, promotions, and pricing.
  • Process orders accurately and efficiently, ensuring attention to special requests/dietary restrictions.
  • Handle cash and electronic transactions, maintaining accuracy in cash handling procedures.
  • Address customer concerns or complaints promptly and professionally.
  • Collaborate with other team members to ensure smooth operations.
  • Maintain cleanliness and tidiness in the dining area and service stations.
  • Monitor and restock condiments, napkins, and other supplies as needed.
  • Follow proper sanitation and hygiene protocols, adhering to our standards.
  • Assist with basic cleaning tasks such as sweeping, mopping, and wiping down surfaces.
  • Work cooperatively with other team members to provide efficient and effective service.
  • Communicate effectively with kitchen staff to ensure orders are prepared accurately and promptly.
  • Support colleagues during busy periods by pitching in where needed.
  • Participate in team meetings and training sessions to stay updated.
  • Foster a welcoming and friendly atmosphere for customers, creating a positive dining experience.
  • Engage with customers in a courteous and attentive manner, demonstrating genuine interest in their needs and preferences.
  • Proactively seek feedback from customers to identify areas for improvement and opportunities to enhance the dining experience.
  • Promote our loyalty programs, promotions, and special offers to encourage customer participation and repeat business.

Requirements:

  • Previous experience in customer service, retail, or hospitality preferred.
  • Strong interpersonal and communication skills.
  • Ability to multitask and thrive in a fast-paced environment.
  • Enthusiasm for providing excellent service and creating positive customer interactions.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.

Training Provided: Yes

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