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IT Support Specialist
2 months ago
Job Summary:
Vertex IT Solutions is seeking a highly skilled IT School Technician to provide top-notch technical support to our clients. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving technical issues, and ensuring the smooth operation of our IT systems.
Key Responsibilities:
- Provide First-Line Support: Respond to and resolve technical issues reported by clients in a timely and professional manner.
- Network Administration: Manage and maintain the integrity of our network infrastructure, including daily backups, anti-virus tools, and software licenses.
- Hardware and Software Support: Install, configure, and troubleshoot hardware and software issues, including desktops, laptops, printers, and other peripherals.
- User Account Management: Create, modify, and delete user accounts, profiles, and permissions as needed.
- Inventory Management: Maintain an up-to-date inventory of IT equipment and assets.
- Communication and Liaison: Collaborate with internal teams to ensure seamless communication and resolution of technical issues.
- Continuous Improvement: Stay up-to-date with the latest technologies and best practices to continuously improve our IT services.
Requirements:
- Valid Enhanced DBS: Possess a valid Enhanced Disclosure and Barring Service (DBS) certificate.
- Technical Skills: Proficiency in Windows, Microsoft Office, and other relevant software applications.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex technical information to non-technical stakeholders.
