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Food and Beverage Service Manager

2 months ago

Seaham, Durham, United Kingdom Seaham Hall Full time

Job Summary:

We are seeking a highly skilled and experienced Food and Beverage Supervisor to join our team at Seaham Hall. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests and ensuring the smooth operation of our dining facilities.

Key Responsibilities:

  • Provide attentive service to guests during meals, ensuring their needs are met and exceeded.
  • Assist in the general cleaning and maintenance of dining areas, ensuring a high standard of cleanliness and presentation.
  • Upsell menu items and drinks to guests, promoting our restaurant's offerings and increasing revenue.
  • Attend work consistently well-groomed and in uniform, representing Seaham Hall's high standards of professionalism.
  • Participate in ongoing training and development to gain a deep understanding of our menu and be able to offer guidance and recommendations to guests.

Requirements:

  • Minimum 2 years of experience in a hospitality or food service role, preferably in a supervisory capacity.
  • Excellent customer service and communication skills, with the ability to effectively interact with management, staff, and guests.
  • Attention to detail and ability to maintain a high standard of service, ensuring a 5-star experience for our guests.
  • Computer literacy and proficiency in Microsoft systems and Simphony EPOS system.
  • Ability to work effectively in a team environment, as well as independently, and be a team player.
  • Must have reliable transportation to and from work.

Benefits:

  • In-house training and development opportunities to enhance your skills and knowledge.
  • Progression opportunities within the company, with a clear path for career advancement.
  • Exciting opportunity to be part of an award-winning business, with a reputation for excellence in hospitality.
  • Reward and recognition scheme, including Hospitality Rewards and B&Q discount card.
  • Inclusion in charity events and fundraising initiatives.
  • Workplace wellness program, prioritizing the health and well-being of our team members.
  • Be part of our Sustainable Team scheme, focusing on people and planet.
  • Up to 20% team member discount off gift vouchers and spa experiences.
  • Work-based pension scheme, subject to criteria.
  • Uniform provided and free onsite parking.
  • Monthly and annual team incentives and reward schemes, including employee of the month and a share of service charge.