Customer Dispute Resolution Specialist

4 days ago


Coventry, Coventry, United Kingdom Tsys Managed Services EMEA Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Customer Dispute Resolution Specialist to join our Disputes and Chargebacks team at TSYS Managed Services EMEA. As a key member of our team, you will be responsible for researching and resolving customer disputes and chargebacks through their credit cards.

Key Responsibilities:

  • Building and maintaining relationships with customers and third parties
  • Answering customer queries effectively and understandably
  • Gathering and analysing cardholder and/or merchant data
  • Determining if disputed transactions are covered under federal and card provider regulations
  • Working assignments from a queue in an accurate and timely manner
  • Applying appropriate credit/debit adjustments to accounts based on final results of investigation

Requirements:

  • Customer service experience
  • Administration experience
  • Telephony experience
  • A background in fraud or disputes and chargebacks (desirable)
  • Great communication skills – both verbal and written
  • An ability to work under pressure
  • The ability to work well independently and within a team
  • Excellent eye for detail and spotting trends
  • Effective time management skills
  • IT literacy
  • Organisational skills
  • Good resilience and motivation

What We Offer:

  • Life Insurance – x1 Salary (Can be increased to x4 at additional cost)
  • MediCash Health Care Plan
  • Pension (Employee 5% - Company 3% contributions)
  • 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
  • Option to buy additional leave
  • Enhanced Sick Pay - 13 Weeks full pay after 12 months service
  • Cycle to work scheme
  • Maternity & Adoption Pay – (12 Weeks Full Pay – after 26 weeks in employment)
  • Paternity Leave (2 Weeks Full Pay – After 26 weeks in employment)
  • Shared Parental Leave – (12 Weeks Full Pay – after 26 weeks in employment)
  • Bereavement Leave – (5 Days Leave at Full Pay)
  • Dependent Leave – (2 Days at Full Pay)

About Us:

TSYS Managed Services (TMS), part of Global Payments, offer financial solutions in the form of customer service, through our outsource contact centres on behalf of Banking and Building Societies in the UK and Europe. We are part of a larger worldwide organisation called Global Payments who operate in over 80 countries worldwide offering payment solutions. TMS is an equal opportunities employer.



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