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Chargebacks Resolution Specialist

2 months ago

Coventry, Coventry, United Kingdom TSYS Managed SVCS EMEA, LTD (GB) Full time
About This Role

At TSYS Managed SVCS EMEA, LTD (GB), we are committed to delivering exceptional payment technology and software solutions to our clients. As a Chargebacks Resolution Specialist, you will play a critical role in ensuring the smooth operation of our payment systems.

Key Responsibilities
  • Research and resolve customer chargebacks in a timely and efficient manner, utilizing established processes and adhering to association regulations.
  • Analyze cardholder and/or merchant account transactions to determine if disputed transactions are covered under federal regulations, and apply appropriate credit/debit adjustments to accounts based on the final result of arbitration.
  • Develop and apply intermediate knowledge of a single card brand (e.g. Visa, MasterCard, Discover, Amex) and federal regulations governing credit card chargebacks and reversals through training, online research, and adherence to department processes and procedures.
  • Work on assignments that are routine to semi-routine in nature, requiring limited decision-making outside of stated processes, and recognize the need for occasional deviation from accepted practice.
Requirements
  • High School Diploma or Equivalent
  • Typically No Relevant Experience Required
  • 0-2 years related work experience handling dispute resolutions throughout the association lifecycle (Preferred)
Desired Skills and Capabilities
  • Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
  • Working knowledge of association and card industry regulations