Chargebacks Resolution Specialist

4 weeks ago


Coventry, Coventry, United Kingdom TSYS Managed SVCS EMEA, LTD (GB) Full time

At TSYS Managed SVCS EMEA, LTD (GB), we are driven by our passion for success and our commitment to delivering best-in-class payment technology and software solutions. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence and achieve amazing results.

Key Responsibilities

As a Chargebacks Resolution Specialist, you will be responsible for researching and resolving customer chargebacks. This will involve detailed transaction research, analytical skills, and documentation of actions taken, including phone calls to merchants, cardholders, and others as appropriate. You will apply bank and card industry regulations and practices in resolving disputes.

What You Will Do

  • Develop and apply the basic skills appropriate to research, process, and resolve chargeback/reversal requests for 3 or more dispute reason codes specific to 1 of the supported card brands, by utilizing established processes in a multi-client/system environment and adhering to association regulations.
  • Work basic assignments from work queues as directed. Assist with the segmentation of pending requests from various work queues into the appropriate work flow based on request type and complexity.
  • Begins to develop an intermediate knowledge, pertaining to a single card brand (i.e. Visa/MasterCard/Discover/Amex), and federal regulations governing credit card chargebacks and reversals through training, online research of regulations, and adhering to department processes and procedures.

Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • Typically no relevant experience required.

Preferred Qualifications

0-2 years related work experience handling dispute resolutions throughout the association lifecycle.

What We Are Looking For

We are looking for someone who is detail-oriented, analytical, and able to work in a fast-paced environment. You will need to be able to communicate effectively with merchants, cardholders, and other stakeholders, and be able to work independently with minimal supervision.



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