Current jobs related to Complaints Resolution Specialist - Coventry, Coventry - University Hospitals Coventry and Warwickshire NHS Trust
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Complaints Resolution Specialist
2 weeks ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryUniversity Hospitals Coventry and Warwickshire NHS Trust is seeking a skilled Complaints Resolution Specialist to join our Patient Experience Team. As a Complaints Resolution Specialist, you will play a vital role in ensuring that complaints and enquiries are investigated and responded to in a timely and professional manner.Main...
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Complaints Resolution Specialist
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Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Complaints Resolution Specialist to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust.Main ResponsibilitiesInvestigate and resolve patient complaints in a timely and professional manner, ensuring that all necessary steps are taken to address the concerns and...
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Complaints Resolution Specialist
2 weeks ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob Summary We are seeking a highly skilled Complaints Resolution Specialist to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. The successful candidate will be responsible for investigating and responding to patient complaints in a timely and professional manner. Main ResponsibilitiesReview and investigate...
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Complaints Resolution Specialist
2 weeks ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled Complaints Resolution Specialist to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust.The successful candidate will be responsible for investigating and resolving complaints in a timely and professional manner, ensuring that all necessary documentation is maintained and...
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Complaints Resolution Specialist
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Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. The successful candidate will be responsible for investigating and responding to complaints and enquiries in a timely and professional manner.Main ResponsibilitiesReview and investigate complaints and...
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Complaints Resolution Specialist
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Coventry, Coventry, United Kingdom Caresoft Global Limited Full timeJob Title: Complaints AdvisorLocation: Whitley, Coventry / HybridEmployment Type: Contract (5 Months)Hours: Standard 40 Hours Per WeekJob Summary:We are seeking a skilled Complaints Advisor to join our team at Caresoft Global Limited. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients,...
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Complaints Officer
3 weeks ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryAre you looking for a challenging role in a dynamic healthcare environment? We are seeking a highly skilled Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust.Main ResponsibilitiesInvestigate and respond to patient complaints in a timely and professional manner.Collaborate with senior...
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Complaints Officer
3 weeks ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryAre you looking for a challenging role in a dynamic healthcare environment? We are seeking a highly skilled Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust.Main ResponsibilitiesInvestigate and respond to patient complaints in a timely and professional manner.Collaborate with senior...
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Complaints Resolution Specialist
4 weeks ago
Coventry, Coventry, United Kingdom Reed Full timeJob SummaryA temporary position available until March 2025, requiring a skilled Complaints Administrator to join our team at the Warwick Science Park.Key ResponsibilitiesAccurately and efficiently input data onto databases, demonstrating a good level of numerical ability.Utilize a wide range of Microsoft Office packages, particularly Word, Excel, and...
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Complaints Resolution Specialist
4 weeks ago
Coventry, Coventry, United Kingdom Reed Full timeJob SummaryA temporary position available until March 2025, requiring a skilled Complaints Administrator to join our team at the Warwick Science Park.Key ResponsibilitiesAccurately and efficiently input data onto databases, demonstrating a good level of numerical ability.Utilize a wide range of Microsoft Office packages, particularly Word, Excel, and...
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Complaints Resolution Specialist
4 weeks ago
Coventry, Coventry, United Kingdom Reed Full timeJob SummaryA temporary position is available until March 2025.This is a hybrid role, requiring three days of remote work and two days of in-office work at the Warwick Science Park.Previous experience in a complaints environment is essential.Key ResponsibilitiesAccurate and timely data entry onto databases, with a good level of numerical ability.Proficiency...
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Complaints Resolution Specialist
4 weeks ago
Coventry, Coventry, United Kingdom Reed Full timeJob SummaryA temporary position is available until March 2025.This is a hybrid role, requiring three days of remote work and two days of in-office work at the Warwick Science Park.Previous experience in a complaints environment is essential.Key ResponsibilitiesAccurate and timely data entry onto databases, with a good level of numerical ability.Proficiency...
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Complaints Officer
3 weeks ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. As a key member of our team, you will play a vital role in ensuring that complaints and enquiries are investigated and responded to in a timely and professional manner.Main...
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Complaints Officer
3 weeks ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. As a key member of our team, you will play a vital role in ensuring that complaints and enquiries are investigated and responded to in a timely and professional manner.Main...
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Complaints Officer
1 month ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. As a key member of our team, you will be responsible for investigating and responding to complaints and enquiries in a timely and professional manner.Main ResponsibilitiesReceive and...
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Complaints Officer
1 month ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. As a key member of our team, you will be responsible for investigating and responding to complaints and enquiries in a timely and professional manner.Main ResponsibilitiesReceive and...
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Complaints Officer
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Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. As a key member of our Quality Department, you will play a vital role in ensuring that complaints and enquiries are investigated and responded to in a timely and professional...
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Complaints Officer
4 weeks ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. As a key member of our Quality Department, you will play a vital role in ensuring that complaints and enquiries are investigated and responded to in a timely and professional...
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Chargebacks Resolution Specialist
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Chargebacks Resolution Specialist
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Coventry, Coventry, United Kingdom TSYS Managed SVCS EMEA, LTD (GB) Full timeJob Title: Chargebacks Specialist IAt TSYS Managed SVCS EMEA, LTD (GB), we are seeking a highly skilled Chargebacks Specialist I to join our team. As a key member of our operations team, you will be responsible for researching and resolving customer chargebacks in a timely and efficient manner.Key Responsibilities:Conduct thorough research and analysis of...
Complaints Resolution Specialist
2 months ago
We are seeking a highly skilled and experienced Complaints Resolution Specialist to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust.
Main Responsibilities- Investigate and respond to patient complaints and enquiries in a timely and professional manner.
- Collaborate with senior staff members and departments to ensure effective complaint handling and resolution.
- Provide guidance and support to staff on complaint handling procedures and protocols.
- Maintain accurate records and data on complaints and enquiries using Datix electronic records.
- Coordinate and lead investigations into incidents and serious incidents.
- Draft and finalize complaint responses for approval by senior management.
- Contribute to the development and implementation of complaint handling policies and procedures.
- Establish and maintain relationships with staff, managers, and external agencies to ensure effective communication and collaboration.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of the NHS Complaints Procedure and relevant legislation.
- Experience in complaint handling and resolution in a healthcare setting.
