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Credit Chargebacks Resolution Specialist

2 months ago

Coventry, Coventry, United Kingdom TSYS Managed Services Full time
Job Description

**About the Role**

We are seeking a highly skilled and detail-oriented individual to join our Disputes and Chargebacks team as a Credit Chargebacks Resolution Specialist. In this role, you will be responsible for researching and resolving customer disputes and chargebacks through their credit cards.

Key Responsibilities:

  • Building and maintaining relationships with customers and third parties
  • Answering customer queries effectively and understandably
  • Conveying ideas in easy-to-understand terms
  • Gathering and analysing cardholder and/or merchant data
  • Determining if disputed transactions are covered under federal and card provider regulations
  • Working assignments from a queue in an accurate and timely manner
  • Applying appropriate credit/debit adjustments to accounts based on final results of investigation

Requirements:

  • Customer service experience
  • Administration experience
  • Telephony experience
  • A background in fraud or disputes and chargebacks (desirable)
  • Great communication skills
  • An ability to work under pressure
  • The ability to work well independently and within a team
  • Excellent eye for detail and spotting trends
  • Effective time management skills
  • IT literacy
  • Organisational skills
  • Good resilience and motivation

What We Offer:

  • Life Insurance
  • MediCash Health Care Plan
  • Pension (Employee 5% - Company 3% contributions)
  • 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
  • Option to buy additional leave
  • Enhanced Sick Pay - 13 Weeks full pay after 12 months service
  • Cycle to work scheme
  • Maternity & Adoption Pay
  • Paternity Leave (2 Weeks Full Pay)
  • Shared Parental Leave (12 Weeks Full Pay)
  • Bereavement Leave (5 Days Leave at Full Pay)
  • Dependent Leave (2 Days at Full Pay)

About Us:

TSYS Managed Services (TMS) is a leading provider of financial solutions in the form of customer service, through our outsource contact centres on behalf of Banking and Building Societies in the UK and Europe. We are part of a larger worldwide organisation called Global Payments who operate in over 80 countries worldwide offering payment solutions. TMS is an equal opportunities employer.