Administrative Support Volunteer
3 weeks ago
Role Overview
- Assist in the execution of administrative responsibilities within the PURE team, effectively utilizing various Microsoft applications.
- Observe Intervention Workers and their interactions with participants through diverse communication channels to aid in re-engagement with the project and to collect compliant evidence for achieving project outcomes.
- Aid in the oversight of participant records, tracking progress, and collaborating with the team to establish structures, processes, and routines that document outcomes, evidence, and valuable data for both internal use and external partnerships.
- Collaborate effectively with colleagues, agencies, and service users to deliver a cohesive service that supports individuals in accessing employment, education, or training opportunities.
- Provide support in reception tasks, including responding to phone inquiries, welcoming visitors, and managing deliveries.
- Assist the Quality and Compliance Administrator in generating meeting minutes and reports for both internal and external stakeholders. Offer administrative support to the quality and performance administrator as required.
- Shadow Team Supervisors to manage referrals and PURE inquiries, and assist in coordinating events and job fairs.
Benefits Offered:
- 34 days of annual leave, with the option to purchase up to 5 additional days.
- Special leave for birthdays.
- Leave for new home arrangements.
- Life insurance coverage (3 times salary).
- Access to an Employee Assistance Programme.
- Participation in an Employee Wellbeing Programme.
- Flexible working arrangements available.
Candidate Profile
The PURE Project is supported by the UK Government through the UK Shared Prosperity Fund (UKSPF). The PURE team is dedicated to assisting vulnerable individuals in Birmingham in accessing training, education, or employment. Our clientele often face housing instability and possess complex needs. The interventions we implement aim to eliminate barriers to employment and help our participants enhance their confidence, skills, and ultimately achieve financial independence and self-sufficiency.
About Trident Group
With over 60 years of experience, Trident Group is committed to providing homes, services, and innovative solutions for approximately 8,000 individuals across more than 3,600 residences in some of the most underserved communities in the Midlands. The organization employs over 750 staff members, collaborates with more than 150 volunteers, and offers training placements and apprenticeships for many others. The Group boasts an annual turnover exceeding £37 million and manages assets valued at nearly £190 million.
The Group encompasses:
- Trident Housing, which delivers landlord services related to housing management and maintenance.
- Trident Reach, a registered care and support charity that provides person-centered care and support services. These services include assistance for individuals in registered care, domiciliary care, those with learning disabilities, mental health needs, at-risk youth, elderly individuals, BME groups, those facing homelessness, and individuals seeking employment, education, and training opportunities, as well as those escaping domestic abuse.
Trident is dedicated to fostering learning and development opportunities for its employees and is committed to investing in their professional growth. Through our apprenticeship program, we offer various courses designed to support employees in their roles and facilitate their further development.
We celebrate and promote Equality, Diversity, and Inclusion, striving to create a community where every individual feels valued, respected, and guided by our principles of hope.
By joining Trident Group, you will have the opportunity to participate in our Diverse Voices Steering Group, ensuring that Equality, Diversity, and Inclusion remain central to our mission.
As a Disability Confident Committed Employer, we are dedicated to:
- Ensuring our recruitment process is inclusive and accessible.
- Promoting and communicating job vacancies effectively.
- Offering interviews to disabled candidates.
- Anticipating and providing reasonable adjustments as needed.
- Supporting existing employees who acquire a disability or long-term health condition to remain in the workforce.
- Implementing at least one initiative that positively impacts disabled individuals.
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