Office Support Specialist
3 weeks ago
Job Overview
We are seeking a dedicated and proactive individual to become a part of our Administration Team at Pennine Care NHS FT.
Our organization is committed to supporting children and young people, up to 19 years of age, who are facing emotional health and wellbeing challenges.
Key Responsibilities
The ideal candidate will possess exceptional organizational skills, the ability to manage multiple tasks effectively, and excellent communication skills across all levels.
In this essential position, you will deliver comprehensive and confidential administrative support. The role is dynamic, engaging, and occasionally demanding, requiring a strong work ethic and a passion for working in a fast-paced environment.
Your primary responsibilities will include:
- Welcoming visitors, children, and their families to our facility.
- Managing telephone inquiries and providing appropriate responses.
- Performing data entry, drafting, and formatting correspondence.
- Scanning and uploading documents as necessary.
- Assisting in the organization of meetings, including minute-taking.
You will be tasked with handling challenging telephone inquiries with diplomacy and sensitivity, ensuring that issues are directed to the appropriate staff member professionally.
With your prior experience in a busy office environment, you will demonstrate accuracy in your work and the ability to collaborate effectively within a team. Our team is welcoming, and the work is diverse and fulfilling.
About Our Organization
At Pennine Care NHS FT, we strive for a brighter and more hopeful future for everyone in our communities. Our staff are dedicated to providing the highest quality care to those who utilize our services. We take pride in our workforce and are committed to making our organization a great place to work.
We encourage applications from individuals of all backgrounds, including those with lived experiences of mental health challenges, whether personally or as a caregiver.
Required Qualifications
Essential
- GCSE level education in Maths and English or equivalent.
- Proficiency in typing and word processing.
- Strong office management capabilities.
Desirable
- Shorthand qualification.
Experience
Essential
- Familiarity with electronic patient record systems.
- Extensive background in general office and secretarial work.
- Experience in setting up computer files and databases.
- Involvement in supporting audit activities.
- Strong data management skills.
- Experience in managing diaries.
- Supervisory experience.
Knowledge and Skills
Essential
- Excellent audio typing skills.
- Familiarity with hospital record systems.
- Detailed understanding of office systems.
- Proficient in computer systems.
- Strong written and verbal communication skills.
Work Environment
Essential
- Flexibility to cover for colleagues during absences.
- Willingness to work evenings and weekends as needed.
- Access to transportation for travel across the Trust's service areas.
- Commitment to uphold the Trust's Equal Opportunities and Diversity policies.
- Compliance with enhanced DBS disclosure requirements for regulated activities.
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