Lead of Business Change Management

3 weeks ago

Milton Keynes, Milton Keynes, United Kingdom CityFibre Full time
Job Overview

This position operates in a hybrid model, requiring visits to the London office bi-weekly.

At CityFibre, our mission is to unleash the digital capabilities of the UK by establishing a broadband infrastructure that serves everyone efficiently. We aim to provide robust, gigabit-speed connections that allow communities to thrive. To achieve this, we prioritize listening to our employees, valuing their insights, and empowering them to make a significant difference.

We are proud to be recognized as a Times Top 50 Employer for Gender Equality, endorsed by WORK180, committed to the Armed Forces Covenant, and designated as a Disability Confident Employer. Collaborating with our Employee Networks, we strive to transform the industry for all.

What We Offer

At CityFibre, every team member plays a crucial role, reflected in our comprehensive benefits package. Along with a competitive salary based on experience, you will enjoy 25 days of annual leave, a day off for your birthday, an additional day to support a charity of your choice, a performance-related bonus scheme, and private healthcare.

Your Role in Driving Change

As the Head of Commercial Change, you will be instrumental in defining and executing this newly established function within a rapidly expanding team. Your primary responsibility will be to centralize and communicate all commercial changes externally, particularly to our ISP clients, ensuring they can effectively plan, manage, and budget for these changes in a timely manner.

Key Responsibilities:

  • Develop and maintain a "Commercial Change" roadmap to ensure all internal stakeholders and key customers are informed about changes and their timelines, promoting predictability.
  • Aggregate all commercial changes affecting our 30+ ISP clients into a unified process funnel within the organization.
  • Conduct various business cases in collaboration with the Commercial Team and the Business Product Development & In-life head.

Qualifications:

  • Proven experience in a commercial leadership position with extensive knowledge of the telecommunications sector.
  • Demonstrated success in managing a marketing OpEx budget exceeding £15m annually, leading complex projects that drive measurable business growth.
  • Experience in leading and facilitating weekly trading meetings and forecasting cycles, integrating sales forecasts, installation capacity, and strategies to address sales gaps.
  • Strong leadership abilities to guide the team in analyzing performance data and market penetration trends to identify actionable opportunities and refine strategies.

We seek individuals who strive for excellence and are committed to driving progress. If you resonate with this vision, we encourage you to explore this opportunity.

Commitment to Diversity and Inclusion

CityFibre is dedicated to transforming the telecom industry, which includes providing equal opportunities to individuals from diverse backgrounds and commitments. This encompasses all aspects, including carer and family status, ethnicity, sexual orientation, religion, age, disability, gender, and gender identity. We also offer training programs and placement opportunities to support skilled professionals, career changers, service-leavers, and returning workers in joining our teams.

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