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Lead Manager for Business Change Initiatives
2 months ago
This role offers a hybrid working model, requiring visits to the office on a regular basis.
At CityFibre, our mission is to unleash the digital capabilities of the UK by establishing a broadband infrastructure that operates flawlessly for all users, every day. We provide robust, gigabit-speed connections that empower communities to thrive. To achieve this, we prioritize our employees' voices, welcome their ideas, and create opportunities for meaningful contributions.
We are proud to be recognized as a Top Employer for Gender Equality, endorsed by WORK180, and committed to the Armed Forces Covenant, as well as being a Disability Confident Employer. Collaborating with our Employee Networks, we strive to transform the industry for everyone.
What We Offer
At CityFibre, every team member plays a vital role, reflected in our comprehensive benefits package. Along with a competitive salary based on experience, you will enjoy 25 days of annual leave, a day off for your birthday, a day off to volunteer for a charity of your choice, a performance-related bonus scheme, and private health insurance.
Your Role
As a seasoned commercial change manager, you will assist the Head of Commercial Change in consolidating and conveying all commercial modifications externally, primarily to our Internet Service Provider (ISP) clients. Your focus will be on enabling these organizations to effectively plan, manage, and budget for changes in a timely manner.
On a daily basis, your responsibilities will include:
- Contributing to the development of a "Commercial Change" roadmap that ensures all internal stakeholders and key customers are informed about which changes are communicated and when, fostering predictability and effective management.
- Establishing appropriate processes and systems to gather input from the business regarding necessary commercial changes to communicate to our customers.
- Managing expectations with ISP clients regarding how changes will be communicated, including the channels and frequency of updates.
Qualifications
- Proven experience in supporting the creation and execution of a commercial change roadmap or large-scale transformation initiatives.
- Prior experience in analyzing and refining existing processes to streamline and centralize communication of commercial changes to customers.
- Demonstrated success in defining and launching market propositions, with the ability to assess and measure the effectiveness of these launches.
We seek individuals who strive for excellence and are eager to drive progress. If you resonate with this vision, we would love to hear from you.
Diversity, Inclusion, and Belonging
CityFibre is dedicated to transforming the telecommunications sector. We are committed to providing equal opportunities to individuals from diverse backgrounds, including various personal and professional circumstances. We also offer training programs and placement opportunities to support skilled professionals, career changers, service leavers, and returning workers in joining our teams.
