Train Hospitality Coordinator

4 weeks ago

Carlisle, Cumbria, United Kingdom SSP Group Full time

SSP Group is on the lookout for an enthusiastic individual to become part of our team as an Onboard Service Representative.

Work Schedule: Full Time (40 hours)
Shift Patterns: Rotational shifts between 6 am and 9 pm, including some weekends.
Compensation: £12.00 per hour plus commission.

As a leading provider of catering and onboard services in the railway sector, we operate over 40 service centers across the UK, employing more than 1000 dedicated staff members. Our commitment is to deliver exceptional service consistently.

No prior experience is necessary; comprehensive training will be provided.

AS AN ONBOARD SERVICE REPRESENTATIVE, YOU WILL:

  • Deliver 'at seat trolley service' on trains, ensuring excellent customer service, managing inventory, and processing transactions.
  • Travel on designated trains, assisting passengers, achieving sales objectives independently, and fulfilling contractual obligations.
  • Maintain accurate records of inventory and transactions, comply with hygiene and safety regulations, and support management initiatives.
  • Carry out Service Center responsibilities as assigned, engaging with passengers, providing information, and addressing various needs while offering accurate details on services, ticketing, platforms, and potential disruptions.
  • Enjoy the benefit of claiming up to 50 rover tickets for the rail network for family and friends.

REQUIREMENTS FOR ONBOARD SERVICE REPRESENTATIVE:

  • Applicants must be 18 years of age or older to perform certain tasks or work specific shifts.
  • Ability to adapt to a dynamic and fast-paced environment, including long hours and varying shifts.

WHY JOIN SSP GROUP?

At SSP Group, we offer more than just jobs; we provide vibrant career opportunities with a range of benefits:

  • Employee Discounts: Enjoy up to a 50% discount on various brands and franchises across the UK.
  • 75% discount on SSP brands during work hours.
  • Learn while you Earn: Access to award-winning training, apprenticeships, and development opportunities.
  • Internal Growth Opportunities: Advance your career with us; 70% of our Managers are promoted from within.
  • App Benefits: Access shopping discounts, financial assistance, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
  • Health and Wellbeing Support: Flexible working options and family-friendly leave.
  • Culture: We embrace diverse backgrounds, offering support networks for various communities.
  • Financial Support: UK Pension Plans, life assurance, share incentives, cycle to work scheme, competitive pay rates, advance earned pay, and up to £5000 loans repaid through salary.
  • Referral Rewards: Earn £400 for successful referrals.
  • Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
  • Rewards & Recognition: Programs such as RG Stars, Extra Mile Vouchers, and more.
  • Travel and Leisure Pass: Duty and leisure pass for the rail network after probation.

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