Product Support Associate

1 week ago

London, Greater London, United Kingdom costar Full time

Job Summary

The Product Support Associate will play a key role in delivering exceptional customer service and support to our clients worldwide.

Key Responsibilities

  • Maintain in-depth knowledge of commercial and residential real estate information, analytics, and online marketplaces to resolve client questions or concerns in a timely and accurate manner.
  • Communicate effectively with clients to understand their issues and provide comprehensive solutions within established time commitments.
  • Support customers across multiple asset classes, including hospitality, hostels, short-term rentals, serviced apartments, industry partners, tourism bureaus, real estate, and others.
  • Update and maintain customer records by entering account/subscription information in various systems.
  • Develop expertise on Benchmarking and legacy STR products and services to educate clients on available options and best fit their needs.
  • Provide support services to other departments as needed.
  • Deliver training to customers on product overviews, methodology reviews, and website usage.

Requirements

  • Bachelor's degree or equivalent experience.
  • Proficiency in using the Microsoft Office suite of applications (Excel, Outlook, and Word).
  • Additional European language skills (German, French, Portuguese preferred).
  • Prior experience working in a hotel property or corporate environment.
  • Experience working with CRM systems and case management systems.
  • Ability to adapt quickly to change and remain flexible to learning new things.
  • Analytical skills to understand data and identify issues and discrepancies.

About CoStar Group

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. We strive to create an inclusive work environment where everyone can thrive and contribute to our mission to digitize the world's real estate.

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