IT Support Specialist
2 months ago
Job Summary:
Premier IT is seeking a highly motivated and experienced IT Support Specialist to join our Service Desk team. As a key member of our team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT needs are met with efficiency and professionalism.
Key Responsibilities:
- Provide first-line technical support to clients via phone, email, and remote desktop connections
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
- Configure and set up user accounts, including email and other productivity tools
- Monitor and log technical issues, ensuring timely resolution and follow-up
- Collaborate with second-line support teams to resolve complex technical issues
- Develop and maintain knowledge of Premier IT's technical infrastructure and services
- Stay up-to-date with industry trends and best practices in IT support
Requirements:
- 2+ years of experience in IT support or a related field
- Strong technical knowledge of Microsoft products, including 0365
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic networking knowledge and experience with hardware troubleshooting
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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