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IT Support Specialist

2 months ago

Leicestershire, United Kingdom Sharp Brains Full time
Job Summary

Sharp Brains is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and maintenance for our clients' IT systems.

Key Responsibilities
  • Maintain daily IT operations in customer-owned locations to serve users' IT needs.
  • Provide hands-on support for servers or networking activities as required in the specified location/facilities.
  • Support manufacturing-related IT equipment and applications as per SOP provided.
  • Assist the remote party with resolution by performing physical activities under direction.
  • Assistance with hardware break/fixes and vendor management.
  • Installation, Move, Add, and Change (IMAC) of customer IT assets.
  • Provide VIP support, ensuring tailored and proactive IT support to VIPs.
  • Support conference rooms, telepresence, network, internet, and voice services and equipment.
  • Manage non-PC IT equipment, including asset lists for non-PC devices.
  • Provide assistance in the purchase of non-PC IT equipment.
  • Support for non-PC IT equipment, including on-site triage and resolution recommendations.
  • Mobile Phone Support – Triage, asset management, configuration, and support as required.
  • Support for special events, recurring meetings, or after-hours on a T&M chargeable basis.
  • Be responsible for H&E aspects, collaborate with Desktop related infrastructure projects, OT networks, security, and other systems.
  • The ability to speak English and the local language.
Requirements
  • More than 2 years of experience.
  • Ability to speak English and the local language.