Sales Support Specialist

3 weeks ago

Leicestershire, United Kingdom u&i Search Full time

Our client is a remarkable family-owned enterprise with a rich history spanning over 75 years. They specialize in the design and manufacturing of fashion accessories, including bags, belts, wallets, and giftware, catering to the high street with a diverse portfolio of private label clients alongside their own branded division. This organization is an exceptional place to work, as they genuinely value their employees and promote engagement, empowerment, and professional development. They are currently seeking to expand their team with a Sales Support Specialist. This role will be office-based full time.

Sales Support Specialist - Key Responsibilities:

  • Perform general sales administrative duties and manage order processing to ensure the smooth operation of the sales department.
  • Address any post-delivery invoice inquiries, including adjustments such as debit or credit notes.
  • Collaborate with the accounts team to resolve outstanding payment issues.
  • Process new sales inquiries by assigning new clients to agents and managing new customer applications through the website.
  • Allocate customers within the system to the appropriate regions and agents.
  • Update weekly stock availability lists and distribute them to agents and the sales office.
  • Establish and nurture customer/client relationships through phone, email, and in-person interactions at trade shows.
  • Deliver exceptional customer service and personalized communication while exceeding client expectations.
  • Prepare all administrative aspects for key trading events throughout the year.
  • Provide data and reports to assist the Head of Sales, Sales Executive, and Senior Sales Coordinator.
  • Share insights from agents and customers to inform product reviews, stock concerns, and other non-sales related matters.
  • Offer troubleshooting support for customer orders, account statuses, and post-sale inquiries.
  • Assist in the preparation and attendance of trade shows as necessary.

Sales Support Specialist - Ideal Candidate:

  • Experience in a sales or office environment is preferred.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Familiarity with a sales order processing system is advantageous, though comprehensive training will be provided.
  • Confident and approachable demeanor when interacting with customers both over the phone and face-to-face.
  • Strong attention to detail.
  • Self-driven and capable of working proactively.
  • Team-oriented with a positive attitude.
  • Must reside within a reasonable commuting distance and possess a valid driver's license.

Sales Support Specialist - Compensation Package:

  • Salary commensurate with experience.
  • Comprehensive benefits package, including generous holiday entitlement, private healthcare, bonuses, and pension contributions, along with additional perks such as employee discounts and wellness events.

Due to the expected interest in this position, only shortlisted candidates will be contacted. By applying for this role, you will be asked to consent to the u&i Search GDPR Policy.

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