IT Support Specialist

6 days ago


Birmingham, Birmingham, United Kingdom Searchability® Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Searchability. As a key member of our technical support team, you will be responsible for providing exceptional support to our customers, resolving technical issues, and ensuring seamless service delivery.

Key Responsibilities
  • Provide 2nd and 3rd line technical support to customers via phone, email, and remote desktop
  • Manage and resolve service desk tickets in a timely and efficient manner
  • Configure and troubleshoot Power Automate workflows
  • Implement and maintain ITIL v3-4 Foundation best practices
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Develop and maintain in-depth knowledge of IT Service Management principles and practices
  • Support and maintain Windows 10, Windows Server 2008/2012, 2016, AD Administration, Office 365, VMware, Azure cloud infrastructure, and Networking infrastructure
  • Configure and troubleshoot mobile devices, printers, and scanners
Requirements
  • ITIL v3-4 Foundation certification
  • Experience working in an ITIL environment and Service Level Agreements
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong knowledge of IT Service Management principles and practices
  • Experience with Power Automate, Azure, and Networking infrastructure
Benefits
  • Group Life Assurance (after 1 year's service)
  • Employee Bonus Scheme
  • Health Cash Plan
  • Salary Exchange workplace pension employer 4% / employee minimum 5%
  • MyStaff Shop - Extensive Retailer Discounts and Wellbeing Centre
  • Access to Pluralsight for workplace and personal development
  • Annual Summer & Christmas parties
  • Quarterly section / department nights out


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