Team Support Manager

4 weeks ago

Camberley, Surrey, United Kingdom Hampshire County Council Full time

Position Overview

Compensation: £38,092 - £45,389 annually (including a £3,000 Market Supplement) plus an additional £2,000 upon completion of three months (for external candidates), and a further £2,000 after one year, continuing annually thereafter for both internal and external candidates.

As a vital member of our multidisciplinary Hospital Team, the Team Support Manager will collaborate with both health and social care professionals to provide outstanding social work services that significantly impact adults requiring social care. As a fully qualified Social Worker with expertise in safeguarding, intricate case management, resource distribution, and funding, you will be dedicated to empowering individuals to achieve optimal outcomes, ensuring their safety and independence, allowing them to lead fulfilling lives.

Key Responsibilities

In your role as Team Support Manager, you will oversee and guide our Senior Case Workers and Social Workers while managing a small yet complex caseload. You will share the responsibility of leadership within the broader team, supporting our duty function, stepping in for the Team Manager as needed, and contributing to the strategic planning and execution of services in alignment with our governance standards.

Your exceptional communication and relationship-building abilities will enable you to foster successful and constructive partnerships with individuals and professional health staff, both within and outside the hospital team.

About Hampshire County Council

Hampshire County Council is dedicated to safeguarding and promoting the welfare of children, young people, and adults. We expect all employees, workers, and volunteers to uphold this commitment. Our recruitment and selection practices reflect this dedication.

To combat discrimination, we will not impose unnecessary conditions or requirements that could adversely affect any group. All individuals will have equal access to employment opportunities. No applicant or employee will receive less favorable treatment based on age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marital status, or pregnancy, unless a Genuine Occupational Requirement (GOR) applies.

We are proud to be a Disability Confident Employer, committed to ensuring that our recruitment and selection processes are inclusive and accessible.

Job Duties

Our teams operate across five major hospitals, each with a dedicated Social Work Discharge Team. We thrive in a dynamic, multidisciplinary environment, collaborating closely with colleagues in Health, Social Care, providers, and the voluntary sector to ensure safe, timely, and sustainable discharge plans. Our focus is on supporting recovery and rehabilitation, identifying long-term needs, safeguarding, and maximizing independence. We work across various settings, including acute and community hospitals, to plan ongoing care for individuals in their homes as well as short-term and long-term care services.

Our professional and highly committed teams provide a supportive environment for colleagues to grow and develop. With a diverse range of experiences and skills, including clinical knowledge, team members are encouraged to seize opportunities for personal development.

Your Role

As a Team Support Manager for Adults' Health and Care, you will deliver person-centered, safe, and secure services through the application of social care legislation and local government requirements, guided by professional training.

Your responsibilities will include assisting the manager with daily team operations, including case allocation, providing support and guidance to the team in managing complex cases, overseeing staffing levels and schedules, and offering regular supervision to staff. You will also represent the organization in multidisciplinary meetings, assist with safeguarding decisions, and manage triage and onward care functions.

Qualifications

Essential

  • Professional registration as a Qualified Social Worker with Social Work England (SWE).
  • Comprehensive understanding of applying a strengths-based approach to practice.
  • Knowledge of the philosophies, professional social work issues, and legal frameworks relevant to specific client groups and social services statutory duties.
  • Advanced knowledge of local authority statutory duties.
  • Awareness of equality and diversity issues in social work practice, emphasizing safety, dignity, and empowerment.
  • Understanding of data protection and confidentiality, with a commitment to accurate and timely record-keeping.
  • Experience in professional practice, including working with interpreters.

Skills

  • Ability to identify problems and support staff in using a person-centered approach to find effective solutions.
  • Capacity to work independently and collaboratively, fostering the same in staff.
  • Ability to recognize staff development needs and support colleagues in challenging situations.
  • Proficiency in working proactively with multidisciplinary teams.
  • Excellent verbal communication skills, adaptable to various audiences.
  • Strong organizational skills, capable of prioritizing tasks and managing time effectively.
  • Ability to assess risks and analyze information under pressure.
  • Competence in calculating service costs and care plans.
  • Proficient in IT skills (Outlook, Word, recording technology) and willing to learn new systems.
  • Exceptional negotiation and relationship management skills for collaborating with service users, providers, and other professionals.
  • Strong team collaboration skills for sharing knowledge and providing support to colleagues.

Behaviors

  • Ability to work well both independently and as part of a team, supporting others in doing the same.
  • Demonstrates integrity and honesty to build and maintain trust.
  • Views challenges as opportunities and adapts positively to changing circumstances.
  • Commits to embodying the vision and values of Adults' Health and Care.

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