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IT Infrastructure Manager
2 months ago
Job Title: IT Infrastructure Manager / Senior Technical Delivery Team Lead
Job Type: Full-Time, Permanent
Location: Office based alongside work from client sites and work from home too.
We are seeking an experienced IT Infrastructure Manager / Senior Technical Delivery Team Lead to join our team at AWD online. As a key member of our technical team, you will be responsible for managing and leading a team of IT Support Engineers who provide technical support to clients directly, and to other members of your team in-house.
Key Responsibilities:
- Manage and lead a team of IT Support Engineers, providing technical support to clients and internal teams.
- Provide technical account management to a key group of strategically important customers, including solutions design, implementation, and management.
- Design and implement technical projects, progressing the commercial development of the organization.
- Lead the Technical Implementation Team, including one-to-ones, performance reviews, training plans, and diary management.
- Collaborate with the Technical Director, Solutions Architect, and other Senior Engineers on leading solution design, planning, and implementation on projects such as Server & Network Installations, Office365, SharePoint.
- Assist Client Account Managers in creating Statements of Work (SoW).
- Support other Technical Leads and internal teams to ensure success.
- Mentor Engineers, Junior Engineers, and Apprentices across the technical teams, providing opportunities for continual learning and growth.
- Line management of team members.
Requirements:
- Proven technical support experience in a similar environment.
- Proven management experience of a team of at least 5 people.
- Ability to work as a senior technical delivery engineer and manage people at the same time.
- Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies.
- Experience of Intune and Autopilot - Management, Design, Implementation.
- Modern workplace Cloud infrastructure management – i.e., SharePoint Management, Design, Implementation.
- Current Windows Server versions & services Management, Design, Implementation.
- Network Infrastructure - Management, Design and Implementation.
- Remote Desktop Services, Session Host, Connection Broker experience beneficial.
- Understanding of incident and problem management, change and configuration management.
What We Offer:
- Employee Assistance programme (EAP).
- Life assurance (3 x salary).
- Sodexo Discount Platform.
- Pension contribution- 5% company contribution.
- Generous Holiday Entitlement.
- One day off for Birthday.
